Table 2 number and functions of the participants in the study (in bold, contact person)

Hospital 1

n = 3

n = 6

Hospital mediator (ombudsman), representative of the institution in the patients’ committee

x

x

President of the patients’ committee

x

x

Head of nursing department

x

x

Head of department Quality and Institutional Safety

x

Head of medical department

x

Head of the logistical services department

x

Hospital 2

n = 5

n = 8

Head of nursing department

x

x

Hospital mediator

x

x

Quality expert

x

x

Geriatric doctor

x

Patient services manager, human resources and communication department

x

Coordinator of diversity projects, interpreting

x

Director of the Strategic Cell, Department, Quality and supervision of strategic projects

x

Director Quality cell

x

2 members of the patients’ committee

x

Hospital 3

n = 13

n = 8

Clinical and continued improvement of quality and safety manager

x

x

Quality coordinator

x

x

Head of nursing department

x

x

Risk manager

x

x

Assistant director nursing department

x

x

Pharmacist

x

x

Assistant manager nursing department

x

x

Coordinator clinical itinerary

x

x

Paediatric doctor

x

Assistant medical director

x

Palliative care doctor

x

Assistant human resources director

x

Accident and emergency doctor

x