Table 1 Definition of the domains of the response capacity of the WHO
DOMAIN | DEFINITION |
|---|---|
Dignity | To be treated respectfully by the personnel of the health service. Maintain privacy during physical examinations and treatment |
Confidentiality | To carry out visits in a manner that ensures privacy. Respect the confidential nature of the information about the illness. |
Autonomy | Involve the patient, if they so wish, in the decisions regarding care and treatment and allow the patient to reject these, unless suffering from a deterioration of their mental faculties. Seek permission before applying any tests or treatments. |
Rapid Service | Ensure rapid service in cases of emergency. Short waiting times for visits, tests, treatments and hospital admission. Availability of health personnel when hospitalization is required. |
Clear Communication | Provide patients with information about their problem in understandable terms. Maintain close dialog between patients and providers. Listen attentively. Allow patients and their families enough time to ask questions. |
Choice | Free choice of providers and services. |
Social support | Family and friends can take hospital patients their favorite meals and soaps. Allow interaction with family and friends. Allow patients to observe religious practices. |
Quality of Basic Services | Availability of generous spaces. Clean environment. Appropriate furniture, sufficient ventilation, clean restrooms. |