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Table 4 Association between independent variables and seven domains of patient satisfaction using multi-ordinal logistic regression

From: Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study

Satisfaction Domain

Explanatory Variables

AORa b

95% Confidence Interval

P-value

General Satisfaction

Age category: 40–60 years

6.42

(1.30–35.05)

0.0258*

Sex: Female

2.81

(1.41–5.74)

0.0037**

Ethnic group: Others

0.26

(0.08–0.77)

0.0174

Occupation: Home makers

0.28

(0.09–0.85)

0.0277*

Occupation: Others

0.15

(0.04–0.52)

0.0035**

Technical Quality

Age category: 40–60 years

16.51

(1.15–323.76)

0.0480*

Ethnic group: Janajati

2.76

(1.05—7.43)

0.0410*

Education: Up to Secondary level education

11.28

(2.90–49.56)

0.0007***

Occupation: Business

0.04

(0.00–0.28)

0.0061**

Occupation: Agriculture

0.01

(0.00–0.14)

0.0014**

Occupation: Homemaker

0.03

(0.00–0.31)

0.0086**

Interpersonal Manner

Religion: Non-Hindu

0.17

(0.03–1.05)

0.0431*

Communication

Age category: 40–60 years

8.33

(1.21–68.90)

0.037*

Ethnic group: Janajati

2.35

(1.01–5.56)

0.0483*

Education: Illiterate

0.09

(0.02–0.42)

0.0029**

Education: Informal Education

0.09

(0.02–0.35)

0.0009***

Occupation: Home maker

5.37

(1.43–21.33)

0.0143*

People don’t have insurance

0.33

(0.16–0.69)

0.0037 **

Financial Aspects

Distance: 30–60 min

3.15

(1.63–6.23)

0.0007***

Ethnic group: Others

0.29

(0.10–0.79)

0.0165*

Religion: Non-Hindu

3.65

(1.25–11.98)

0.0230*

Time Spent with Doctor

Age category: 20–40 years

7.34

(1.49–41.64)

0.0176*

Age category: 40–60 years

10.91

(1.88–72.42)

0.0095**

Age category: >  60 years

17.09

(2.63–127.05)

0.0037**

Sex: Female

2.86

(1.40–6.02)

0.0047**

Ethnic group: Others

0.31

(0.10–0.89)

0.0313*

Religion: Non-Hindu

11.28

(2.73–62.02)

0.0020**

Education: Informal Education

0.24

(0.08–0.71)

0.0102*

Occupation: Business

0.29

(0.10–0.83)

0.0237*

Accessibility and Convenience

Age category: 40–60 years

4.64

(1.21–18.92)

0.0278*

Religion: Non-Hindu

3.08

(1.19–8.37)

0.0224*

Education: Up to Secondary level

2.83

(1.20–7.00)

0.0197*

  1. *P-value less than 0.05 at 5% level of significance
  2. **p- value less than 0.01 at 5% level of significance
  3. ***p- value less than 0.001 at 5% level of significance
  4. aOdds ratio obtained after adjusting age, sex, marital status, ethnicity, religion, education, occupation, distance from health facility and insurance status
  5. bThe reference used in the multi-ordinal logistic regression for various sociodemographic variables are as such: the patients of age less than 20 years for age groups; male patients for gender; Hindu for religion, the women having higher than secondary level education for educational category, service sector for occupation, and Brahmin for ethnicity