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Table 3 Satisfaction in seven dimensions of the Patient Satisfaction Questionnaire

From: Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study

Satisfaction Domain Mean of each domain Mean of Satisfaction scale (Average of mean from component items) SD of each domain % Satisfied (Average of percentage of satisfaction of items of each dimensions)
General Satisfaction (Item 3 + 17) 6.04 3.02 1.49 38.9
Technical Quality (Item 2 + 4+  6 + 14) 14.90 3.73 2.59 70.09
Interpersonal Manner (Item 10 + 11) 8.32 4.16 1.06 92.16
Communication (Item 1 + 13) 7.24 3.62 1.50 77.44
Financial Aspects (Item 5 + 7) 6.93 3.47 1.80 66.17
Time Spent with Doctor (Item 12 + 15) 6.56 3.28 1.87 59.07
Accessibility and Convenience (Item 8 + 9 + 16 + 18) 12 2.99 2.09 45.09
  1. (i) The score for each dimension of the patient satisfaction was calculated on the basis of guideline of PSQ-III (see Supplemental File). The mean of satisfaction each scale ranges from 1(strongly dissatisfied) to 5 (strongly satisfied). The greater the mean, the higher the satisfaction level in each dimension
  2. (ii) Satisfaction = Agree + Strongly agree
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