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Table 4 Lowest and highest scores by dimension in the patient experience domain (%)

From: Benchmarking experience to improve paediatric healthcare: listening to the voices of families from two European Children’s University Hospitals

   CCUH Meyer  
Dimension Item Lowest Highest Lowest Highest Fisher’s exact
Patient-provider communication Listened carefully by doctors 0.50 61.92 1.46 62.93 0.001
Patient-provider communication Listened carefully by nurses 0.45 59.64 0.00 66.59 0.017
Patient-provider communication Given clear explanations by doctors 1.39 54.73 2.20 63.17 0.002
Patient-provider communication Given clear explanations by nurses 2.03 50.62 1.71 63.90 0.000
Patient-provider communication Encouraged to ask by doctors 8.33 33.76 11.95 36.34 0.045
Patient-provider communication Encouraged to ask by nurses 9.97 29.45 11.22 32.93 0.340
Patient-provider communication Treated in an age proper way 0.73 59.36 0.93 60.71 0.114
Respect and dignity Respect and dignity by doctors 0.32 81.56 0.00 85.46 0.073
Respect and dignity Respect and dignity by nurses 0.14 73.76 0.18 82.31 0.000
Respect and dignity Respect and dignity by other ward staff 0.61 65.54 0.71 79.64 0.000
Fears and anxiety Fears and anxiety 1.59 55.46 1.84 57.58 0.619
Pain Pain 0.64 73.97 0.41 75.16 0.762
Involvement Involvement 6.08 43.92 4.24 58.47 0.044