Table 4 Lowest and highest scores by dimension in the patient experience domain (%)

Patient-provider communication

Listened carefully by doctors

0.50

61.92

1.46

62.93

0.001

Patient-provider communication

Listened carefully by nurses

0.45

59.64

0.00

66.59

0.017

Patient-provider communication

Given clear explanations by doctors

1.39

54.73

2.20

63.17

0.002

Patient-provider communication

Given clear explanations by nurses

2.03

50.62

1.71

63.90

0.000

Patient-provider communication

Encouraged to ask by doctors

8.33

33.76

11.95

36.34

0.045

Patient-provider communication

Encouraged to ask by nurses

9.97

29.45

11.22

32.93

0.340

Patient-provider communication

Treated in an age proper way

0.73

59.36

0.93

60.71

0.114

Respect and dignity

Respect and dignity by doctors

0.32

81.56

0.00

85.46

0.073

Respect and dignity

Respect and dignity by nurses

0.14

73.76

0.18

82.31

0.000

Respect and dignity

Respect and dignity by other ward staff

0.61

65.54

0.71

79.64

0.000

Fears and anxiety

Fears and anxiety

1.59

55.46

1.84

57.58

0.619

Pain

Pain

0.64

73.97

0.41

75.16

0.762

Involvement

Involvement

6.08

43.92

4.24

58.47

0.044