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Table 1 Barriers facing Indigenous patients accessing CTS-NT across the five dimensions of accessibility

From: Accessibility of cancer treatment services for Indigenous Australians in the Northern Territory: perspectives of patients and care providers

Approachability • Patients being ill-prepared and poorly-informed about their cancer
• Patients being poorly-informed about the nature and justification for the treatment
• Mistrust of mainstream health services
• Delayed and complicated commencement of cancer treatment
• Dislocation from home while accessing treatment
• Juggling priorities at home with the demands of cancer treatment
Acceptability • Scarcity of Indigenous care providers and staff at CTS-NT
• Incongruity of values between Indigenous patients and the CTS-NT
• Insufficiency of culturally-sensitive care
• Challenges associated with language, translation, and communication
Availability and accommodation • Difficulties accessing transport
• Inappropriate and/or unacceptable accommodation and food
• Dislocation from social support
Affordability • ‘Hidden costs’ associated with travel, accommodation and food
• Loss of income occasioned financial hardship
• Challenges supporting family
• Uncertainty around financial supports available to patients
• Lack of knowledge on where access information about financial support
Appropriateness • Disjointed and fraught relationships with care providers
• High staff turnover rates hindering culturally-sensitive care