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Table 2 The number of users and contacts (appointments and phone calls*) by staff occupation

From: The effect of the integration of health services on health care usage among patients with type 2 diabetes in North Karelia, Finland

  Annual range 2014 2015 2016 2017 2018 P-value
Nurses
 N of appointments and phone calls*   23,403 25,622 25,798 29,002 25,073  
Proportion of users, %   60.9 62.7 60.4 63.2 59.9 < 0.001a
N of contacts per person, mean 0-168 1.99 2.14 2.05a 2.27 1.93 < 0.001b
Primary care nurses
Proportion of users, %   60.4 62.2 59.9 62.6 58.9 < 0.001a
N of contacts per person, mean 0-167 1.92 2.06 1.97 2.18 1.82 < 0.001b
N of E11/T90-contacts per person, mean   1.50 1.51 1.39 1.45 1.15 < 0.001b
of appointments per person, mean 0-166 1.59 1.66 1.57 1.72 1.31 < 0.001b
N of phone calls per person, mean 0–29 0.33 0.40 0.40 0.47 0.50 < 0.001c
Specialised care nurses
Proportion of users, %   1.3 1.7 1.9 2.0 2.9 < 0.001a
N of contacts per person, mean 0-157 0.06 0.08 0.08 0.08 0.12 < 0.001c
Doctors
N of appointments and phone calls*   6891 6962 6674 7388 7151  
Proportion of users, %   37.1 36.5 34.2 34.6 32.3 < 0.001a
N of contacts per person, mean 0–26 0.58 0.58 0.53 0.58 0.55 0.010c
Primary care doctors
Proportion of users, %   32.5 31.6 29.9 30.3 28.0 < 0.001a
N of contacts per person, mean 0–13 0.42 0.41 0.38 0.40 0.38 < 0.001d
N of E11/T90-contacts per person, mean   0.31 0.30 0.27 0.26 0.24 < 0.001d
N of appointments per person, mean 0–13 0.41 0.40 0.37 0.37 0.33 < 0.001d
N of phone calls per person, mean 0–5 0.01 0.01 0.01 0.03 0.05 < 0.001d
Specialised care doctors
Proportion of users, %   9.1 9.3 8.7 9.1 8.8 0.375a
N of contacts (= appointments) per person, mean 0–24 0.17 0.17 0.15 0.18 0.17 < 0.001c
Dentist¤ (99.6% from primary care)
N of appointments and phone calls*   3615 4377 4895 5220 5066  
Proportion of users, %   14.7 17.2 17.7 18.1 17.6 < 0.001a
N of contacts per person, mean 0–22 0.31 0.37 0.39 0.41 0.39 < 0.001c
  1. * Most of the phone calls come from primary care nurses (95%) and primary care doctors (5%). Only 9 phone calls came from the primary care dentist and 11 from specialised care nurses and none came from specialised care doctors or specialised care dentists
  2. ¤ Dentists’ contacts were mainly (99.6%) from primary care. The number of specialised care dentists’ contacts (= appointments) was just 86 during 2014–2018
  3. aLogistic model, bLinear model, cFriedman test, dPoisson model