Table 2 The number of users and contacts (appointments and phone calls*) by staff occupation

Nurses

 N of appointments and phone calls*

23,403

25,622

25,798

29,002

25,073

Proportion of users, %

60.9

62.7

60.4

63.2

59.9

< 0.001^a

N of contacts per person, mean

0-168

1.99

2.14

2.05^a

2.27

1.93

< 0.001^b

Primary care nurses

Proportion of users, %

60.4

62.2

59.9

62.6

58.9

< 0.001^a

N of contacts per person, mean

0-167

1.92

2.06

1.97

2.18

1.82

< 0.001^b

N of E11/T90-contacts per person, mean

1.50

1.51

1.39

1.45

1.15

< 0.001^b

N of appointments per person, mean

0-166

1.59

1.66

1.57

1.72

1.31

< 0.001^b

N of phone calls per person, mean

0–29

0.33

0.40

0.40

0.47

0.50

< 0.001^c

Specialised care nurses

Proportion of users, %

1.3

1.7

1.9

2.0

2.9

< 0.001^a

N of contacts per person, mean

0-157

0.06

0.08

0.08

0.08

0.12

< 0.001^c

Doctors

N of appointments and phone calls*

6891

6962

6674

7388

7151

Proportion of users, %

37.1

36.5

34.2

34.6

32.3

< 0.001^a

N of contacts per person, mean

0–26

0.58

0.58

0.53

0.58

0.55

0.010^c

Primary care doctors

Proportion of users, %

32.5

31.6

29.9

30.3

28.0

< 0.001^a

N of contacts per person, mean

0–13

0.42

0.41

0.38

0.40

0.38

< 0.001^d

N of E11/T90-contacts per person, mean

0.31

0.30

0.27

0.26

0.24

< 0.001^d

N of appointments per person, mean

0–13

0.41

0.40

0.37

0.37

0.33

< 0.001^d

N of phone calls per person, mean

0–5

0.01

0.01

0.01

0.03

0.05

< 0.001^d

Specialised care doctors

Proportion of users, %

9.1

9.3

8.7

9.1

8.8

0.375^a

N of contacts (= appointments) per person, mean

0–24

0.17

0.17

0.15

0.18

0.17

< 0.001^c

Dentist^¤ (99.6% from primary care)

N of appointments and phone calls*

3615

4377

4895

5220

5066

Proportion of users, %

14.7

17.2

17.7

18.1

17.6

< 0.001^a

N of contacts per person, mean

0–22

0.31

0.37

0.39

0.41

0.39

< 0.001^c