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Table 2 The satisfaction of parents with health services

From: Parental satisfaction with quality of neonatal care in different level hospitals: evidence from Vietnam

Content (n = 340)

Thanh Hoa Pediatric Hospital (n = 90)

Vietnam National Children’s Hospital (n = 250)

Total (N = 340)

Mean (Min-Max)

SD

Mean (Min-Max)

SD

Mean (Min-Max)

SD

Care and treatment

 At admission our child’s medical history was known by the doctors and nurses.

4.01 (3–5)

0.32

3.74 (1–5)

0.74

3.81 (1–5)

0.66

 During acute situations there is always a nurse to support us promptly.

4.02 (3–5)

0.33

3.78 (1–5)

0.75

3.84 (1–5)

0.67

 The correct medication is always given on time.

4.02 (3–5)

0.30

3.65 (1–5)

0.75

3.75 (1–5)

0.68

 Our child is always well taken care of by the nurses while in the incubator/bed.

3.98 (3–5)

0.37

3.45 (1–5)

0.80

3.58 (1–5)

0.75

 The health staff team cares about my child’s needs and about us.

3.79 (3–5)

0.49

3.34 (1–5)

0.86

3.46 (1–5)

0.80

 Every day we know who of the doctors and nurses was responsible for our child.

3.30 (1–5)

0.79

2.90 (1–5)

1.04

3.00 (1–5)

0.99

 I would recommend this NCU to friend or family member who needed to be hospitalized.

3.68 (3–5)

0.56

3.76 (1–5)

0.72

3.74 (1–5)

0.68

Communication

 We are given clear information about our child’s disease.

3.91 (1–5)

0.47

3.82 (1–5)

0.77

3.84 (1–5)

0.71

 The doctor clearly informs us about the consequences of our child’s treatment.

3.93 (3–5)

0.42

3.78 (1–5)

0.79

3.82 (1–5)

0.72

 We receive clear information about the examinations and tests.

3.49 (2–5)

0.64

3.48 (1–5)

0.87

3.48 (1–5)

0.81

 We receive understandable information about the effects of the drugs.

3.67 (2–5)

0.56

3.46 (1–5)

0.78

3.52 (1–5)

0.73

 The doctor informs us about the expected health outcomes of our child.

3.67 (3–5)

0.52

3.70 (1–5)

0.74

3.69 (1–5)

0.69

 We are always informed right away when our child’s physical condition worsened.

3.92 (3–5)

0.48

4.02 (1–5)

0.67

3.99 (1–5)

0.62

 My child’s privacy and confidentiality are respected during his/her NCU stay.

4.03 (3–5)

0.32

3.95 (1–5)

0.70

3.97 (1–5)

0.62

 The information provided by the doctors and nurses is understandable.

3.91 (3–5)

0.36

3.61 (1–5)

0.71

3.69 (1–5)

0.65

 Our questions are clearly answered.

3.61 (3–5)

0.53

3.4 (1–5)

0.84

3.45 (1–5)

0.77

 The doctors and nurses always take time to listen to us.

3.41 (2–5)

0.62

3.19 (1–5)

0.89

3.24 (1–5)

0.83

 We receive sympathy from the doctors and nurses.

3.37 (2–5)

0.57

3.23 (1–5)

0.92

3.27 (1–5)

0.84

 Nurses and doctors always introduce themselves by name and function.

2.69 (1–5)

0.81

2.94 (1–5)

0.96

2.87 (1–5)

0.93

Hospital environment

 My child’s room/incubator is clean and comfortable.

3.93 (3–5)

0.32

3.78 (1–5)

0.62

3.82 (1–5)

0.56

 There is enough space around our child’s incubator/bed.

4.01 (3–5)

0.44

3.75 (1–5)

0.68

3.82 (1–5)

0.64

 My child’s room is quiet enough for him/her to rest.

3.90 (2–5)

0.58

3.70 (1–5)

0.97

3.75 (1–5)

0.89

Overall satisfaction score

3.74 (3–5)

0.25

3.56 (1–4.95)

0.53

3.61 (1–5)

0.48