Content (n = 340) | Thanh Hoa Pediatric Hospital (n = 90) | Vietnam National Children’s Hospital (n = 250) | Total (N = 340) | |||
---|---|---|---|---|---|---|
Mean (Min-Max) | SD | Mean (Min-Max) | SD | Mean (Min-Max) | SD | |
Care and treatment | ||||||
At admission our child’s medical history was known by the doctors and nurses. | 4.01 (3–5) | 0.32 | 3.74 (1–5) | 0.74 | 3.81 (1–5) | 0.66 |
During acute situations there is always a nurse to support us promptly. | 4.02 (3–5) | 0.33 | 3.78 (1–5) | 0.75 | 3.84 (1–5) | 0.67 |
The correct medication is always given on time. | 4.02 (3–5) | 0.30 | 3.65 (1–5) | 0.75 | 3.75 (1–5) | 0.68 |
Our child is always well taken care of by the nurses while in the incubator/bed. | 3.98 (3–5) | 0.37 | 3.45 (1–5) | 0.80 | 3.58 (1–5) | 0.75 |
The health staff team cares about my child’s needs and about us. | 3.79 (3–5) | 0.49 | 3.34 (1–5) | 0.86 | 3.46 (1–5) | 0.80 |
Every day we know who of the doctors and nurses was responsible for our child. | 3.30 (1–5) | 0.79 | 2.90 (1–5) | 1.04 | 3.00 (1–5) | 0.99 |
I would recommend this NCU to friend or family member who needed to be hospitalized. | 3.68 (3–5) | 0.56 | 3.76 (1–5) | 0.72 | 3.74 (1–5) | 0.68 |
Communication | ||||||
We are given clear information about our child’s disease. | 3.91 (1–5) | 0.47 | 3.82 (1–5) | 0.77 | 3.84 (1–5) | 0.71 |
The doctor clearly informs us about the consequences of our child’s treatment. | 3.93 (3–5) | 0.42 | 3.78 (1–5) | 0.79 | 3.82 (1–5) | 0.72 |
We receive clear information about the examinations and tests. | 3.49 (2–5) | 0.64 | 3.48 (1–5) | 0.87 | 3.48 (1–5) | 0.81 |
We receive understandable information about the effects of the drugs. | 3.67 (2–5) | 0.56 | 3.46 (1–5) | 0.78 | 3.52 (1–5) | 0.73 |
The doctor informs us about the expected health outcomes of our child. | 3.67 (3–5) | 0.52 | 3.70 (1–5) | 0.74 | 3.69 (1–5) | 0.69 |
We are always informed right away when our child’s physical condition worsened. | 3.92 (3–5) | 0.48 | 4.02 (1–5) | 0.67 | 3.99 (1–5) | 0.62 |
My child’s privacy and confidentiality are respected during his/her NCU stay. | 4.03 (3–5) | 0.32 | 3.95 (1–5) | 0.70 | 3.97 (1–5) | 0.62 |
The information provided by the doctors and nurses is understandable. | 3.91 (3–5) | 0.36 | 3.61 (1–5) | 0.71 | 3.69 (1–5) | 0.65 |
Our questions are clearly answered. | 3.61 (3–5) | 0.53 | 3.4 (1–5) | 0.84 | 3.45 (1–5) | 0.77 |
The doctors and nurses always take time to listen to us. | 3.41 (2–5) | 0.62 | 3.19 (1–5) | 0.89 | 3.24 (1–5) | 0.83 |
We receive sympathy from the doctors and nurses. | 3.37 (2–5) | 0.57 | 3.23 (1–5) | 0.92 | 3.27 (1–5) | 0.84 |
Nurses and doctors always introduce themselves by name and function. | 2.69 (1–5) | 0.81 | 2.94 (1–5) | 0.96 | 2.87 (1–5) | 0.93 |
Hospital environment | ||||||
My child’s room/incubator is clean and comfortable. | 3.93 (3–5) | 0.32 | 3.78 (1–5) | 0.62 | 3.82 (1–5) | 0.56 |
There is enough space around our child’s incubator/bed. | 4.01 (3–5) | 0.44 | 3.75 (1–5) | 0.68 | 3.82 (1–5) | 0.64 |
My child’s room is quiet enough for him/her to rest. | 3.90 (2–5) | 0.58 | 3.70 (1–5) | 0.97 | 3.75 (1–5) | 0.89 |
Overall satisfaction score | 3.74 (3–5) | 0.25 | 3.56 (1–4.95) | 0.53 | 3.61 (1–5) | 0.48 |