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Table 2 Survey response rates, mean satisfaction scores, and Pearson correlations between response rate and mean satisfaction for 717 surveys in 164 Swiss hospitals, 2011–2015

From: Patient satisfaction and survey response in 717 hospital surveys in Switzerland: a cross-sectional study

 Response ratea (%)Mean satisfactionbPearson rb
Mean (SD)P valueMean (SD)P value
Overall47.3 (8.8) 9.14 (0.24) 0.61
Year: 0.001 0.001 
 201148.9 (8.6) 9.15 (0.25) 0.72
 201247.9 (9.7) 9.16 (0.21) 0.66
 201348.3 (9.3) 9.14 (0.24) 0.59
 201445.6 (8.2) 9.12 (0.25) 0.56
 201546.1 (7.6) 9.15 (0.23) 0.57
Language: 0.049 < 0.001 
 German47.7 (9.1) 9.19 (0.20) 0.67
 French47.0 (8.0) 8.99 (0.30) 0.62
 Italian42.8 (6.4) 9.11 (0.21) 0.64
Hospital type: < 0.001 < 0.001 
 University hospital40.0 (6.1) 8.92 (0.17) −0.06
 Large general (level 2–3)47.1 (7.7) 9.11 (0.21) 0.53
 Small general (level 4–5)50.3 (8.5) 9.27 (0.20) 0.54
 Specialized clinic69.3 (9.0) 9.41 (0.22) 0.53
Insurance status (majority of patients) < 0.001 0.008 
 Basic insurance46.2 (8.3) 9.11 (0.23) 0.56
 Private insurance56.8 (7.4) 9.39 (0.12) 0.34
  1. aWeighted by sample size of patients contacted for survey
  2. bWeighted by sample size of respondents in survey