Increasing health service access by expanding disease coverage and adding patient navigation: challenges for patient satisfaction

Table 4 Regression Analysis of Satisfaction Indicators^a

Measure	Health Care Satisfaction		Program/Clinic Satisfaction^b		CM/PN Satisfaction^b		CM Satisfaction^b
Model	1	2	1	2	1	2	1	2
Program Status (R²Δ)		.01		.05		.04		.01
CC Program (Post)	.14^**	−.04	−.30^***	−.31^***	−.14^**	−.24^***	−.02	.04
Knows of cancer	−.05	.07	−.01	−.02	−.03	−.01	−.02	−.04
Had CC case manager	.06	.05	.07	.10^*	.11^*	.15^***	–	–
Recognized navigator	−.02	.05	.04	.05	.03	.04	.01	−.12
Patient (R²Δ)		.05		.07		.06		.15
Hispanic		.04		−.15		−.01		.10
Spanish interview		.22**		.08		.06		−.08
Portuguese interview		.18**		.17^**		.03		.03
African American		.10		.07		.09		−.01
Education		−.03		.11^*		.05		.10
Age		.11*		.08		.24^***		.36^***
Not working		.01		.02		−.05		−.20^**
Poor self-rated health		−.07		−.11^*		−.10		−.09
Depression symptoms		.01		.01		−.05		−.04
Cost deterred care		−.02		−.11^*		−.08		−.04
Barriers^b(R²Δ)		.09		.05		.08		.08
Economic		.10		.15^**		.10		.18^*
Practical		.26^***		.15^**		.25^***		.16^*
Fear		.02		−.07		−.07		.02
Immigration status		.00		−.04		−.01		.05
Interactions (R²Δ)		.03		.02		.01		.00
Hispanic*CC		−.09		.06		.05		.01
Spanish*CC		−.07		.07		−.05		.07
Portuguese*CC		−.01		−.03		.02		−.00
Black * CC		−.18^***		−.10		−.10		−.04
R²	.03	.20	.08	.21	.02	.18	.00	.26
N	448	448	448	448	415	415	187	187

^aStandardized beta
^bSatisfaction measures scored so higher scores mean more satisfaction; barriers scored so that higher scores mean lower perceived barriers
* p < =.05;
**p < =.01;
*** p < =.001

ISSN: 1472-6963