Table 1 Measures
Concept/Variable | Question(s) | α | Notes |
|---|---|---|---|
Satisfaction | |||
Overall satisfaction with health care | How would you rate the overall quality of the health care that you have received in the past year | In the past year. On a scale from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible | |
Program/clinic satisfaction | Would recommend to a friend; location convenient, satisfied overall, doing better because of it | .85 | |
Staff satisfaction | CM (2005); PN (2012) | .80 | |
CM satisfaction | How satisfied were you with the manner in which the case manager…kept in touch, helped find resources, helped communicate, helped with transportation, helped scheduling | .76 | Responses: very satisfied, satisfied, dissatisfied, very dissatisfied |
Barriers | How much of a problem has ___ been for you in getting health care that you required? | Responses: major problem, sometimes a problem, minor problem, no problem at all | |
Economic | Bills, insurance, distrust system | .71 | |
Fear | Bad news, pain | .71 | |
Practical | Transportation, system knowledge, scheduling appointments, time for tests and treatment | .62 | |
Immigration | Your citizen or immigration status | Non-immigrants coded as having “no problem at all.” | |
Health care access | Aids to access | Cost didn’t prevent medical care; Regular place for healthcare; One person as provider, Have insurance source | |
Physical health | Would you say that in general your health is …? | Responses: excellent, very good, good, fair or poor | |
Distress | Bothered in last 2 weeks by …feeling down, …little interest in doing things | .76 | Responses: not at all, several days, more than half the days, nearly every day |
Preferred language | Choice of English, Spanish, or Portuguese for interview | 2012 survey questions indicated respondents interviewed in Spanish or Portuguese were first generation | |
Sociodemographics | |||
Race/ethnicity | Are you of Spanish, Hispanic or Portuguese descent?; What race do you consider yourself? | ||
Age | In what year born | ||
Education | Highest year of education | ||
Program status | |||
Cancer risk | Any cancer concerns in past year? | ||
Patient navigator contact | Recognize PN name | Reported by 21% of the post-program patients interviewed | |
Case manager | Had CM (records) | ||