Table 2 Study Measures

A. Patient-reported care experience (4 components)

Timeliness of care (Cronbach’s alpha (α) = 0.89)

▪ When you phoned this provider’s office to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

▪ When you made an appointment for a check-up or routine care with this provider, how often did you get an appointment as soon as you needed?

▪ How often were you able to get the care you needed from this provider’s office during evenings, weekends, or holidays?

▪ When you phoned this provider’s office during regular office hours, how often did you get an answer to your medical question that same day?

▪ When you phoned this provider’s office after regular office hours, how often did you get an answer to your medical question as soon as you needed?

▪ How often did you see this provider within 15 min of your appointment time?

Care coordination (Cronbach’s alpha (α) = 0.73)

▪ How often did this provider seem to know the important information about your medical history?

▪ When this provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?

▪ Did you get the help you needed from this provider’s office to manage these different providers and services?

▪ How often did the provider named seem informed and up-to-date about the care you got from specialists?

▪ How often did you and anyone in this provider’s office talk about all the prescription medicines you were taking?

Support for patient self-management (Cronbach’s alpha (α) = 0.65)

▪ In the last 6 months, did anyone in this provider’s office talk with you about specific goals for your health?

▪ In the last 6 months, did anyone in this provider’s office ask you if there are things that make it hard for you to take care of your health?

Care for mental health (Cronbach’s alpha (α) = 0.78)

▪ In the last 6 months, did anyone in this provider’s office ask you if there was a period of time when you felt sad, empty or depressed?

▪ In the last 6 months, did you and anyone in this provider’s office talk about things in your life that worry you or cause you stress?

▪ In the last 6 months, did you and anyone in this provider’s office talk about a personal problem, family problem, alcohol use, drug use, or a mental or emotional illness?

B. Clinician-reported teamwork (2 components)

Interprofessional Collaboration (Cronbach’s alpha (α) = 0.77)

▪ Nurses and physicians plan together to make decisions about care for complex patients.

▪ Open communication between care providers takes place as decisions are made for complex patients.

▪ Decision-making about patient care for complex patients is well-coordinated.

▪ The input of ancillary staff is regularly sought when developing care plans.

Relational coordination (Cronbach’s alpha (α) = 0.75)

▪ The people on this team share my goals for the care of patients.

▪ The people on this team know about the work I do with patients.

▪ The people on this team respect me and the work I do with patients.

▪ The people on this team communicate with me in a timely way about the status of patients.