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Table 1 Results of clustering analysis, correspondence analysis and multidimensional scaling with respect to hospital structural measures.

From: An approach to exploring associations between hospital structural measures and patient satisfaction by distance‐based analysis

Hospital Characteristics

n

Doctor communi-cation

Nurse communi-cation

Clean-liness

Pain management

Overall rating

Hospital recommendation

Staff responsiveness

Quiet-ness

Medication explanation

Survey response size 50–299

912

Survey response size 300~

2799

Acute care hospital

3145

Critical access hospital

566

Electronic

health record usage

Yes

2142

No

1569

Cardiac

surgery

Yes

1013

No

2698

General

surgery

Yes

620

No

3091

Nursing

care

Yes

1581

No

2130

Stroke

care

Yes

1583

No

2128

  1. n = 3711 Table 1 describes all the results of the analyses with respect to hospital structural measures. Each hospital characteristic showed two clusters, with open and closed shapes indicating higher- and lower-scored clusters, respectively. Open shapes “” and “〇” indicates measures included in a better-rated group. Closed shapes “▲”, “■” and “” indicate measures included in a poorly rated group. Their shape differences suggest the possibilities of forming different groups, according to the results of correspondence analysis and MDS. For example, at all the hospitals two communication measures formed a better-rated group, suggested by “” shape and also at all hospitals staff responsiveness, quietness and medication explanation formed a poorly rated group suggested by closed shapes. However, cleanliness, pain management, overall rating and hospital recommendation show both of the open and closed shapes, suggesting hospital structural measures changed their ratings