” Two weeks out of four I am dressed in hospital working clothes and I take part in daily work. The other two weeks I wear private clothes and work administratively. When dressed in working clothes, staff members always come up to me and give comments and reflections on experiences and observations during work / … / and they generally express a wish that I would be present like that every day.” (IP7)
Being present in daily work and listening to staff
The managers give many examples of how they operationalise being sensitive to operations by being present in the daily work.