Fig. 3
From: Using Lean Six Sigma techniques to improve efficiency in outpatient ophthalmology clinics
Appointment times February-June 2018/2019.Note: morning clinic sessions ran from 8am to 12 pm, afternoon clinic sessions ran from 12:30 pm to 4:30 pm. Prior to solution implementation (Fig. 3a), most patients were scheduled to arrive in the middle of clinics (between 9:00am-10:30am for the morning clinic and 2:00 pm-3:00 pm for the afternoon clinic). After solution implementation (Fig. 3b), patient arrival times were smoothed throughout the day