Table 2 Mean score (SD) on indicators and items according to region of birth
Norway | Immigrants, all | Asia/Africa/South America | Eastern Europe | Western Europe, North America, Oceania | |
|---|---|---|---|---|---|
GP | 79.0 (16.1) | 73.3 (20.4)*** | 72.2 (19.6)** | 72.9 (21.1)* | 75.7 (21.0) |
GP takes you seriously | 84.0 (18.5) | 75.5 (27.2)*** | 73.3 (28.2)*** | 75.0 (27.9)*** | 81.3 (24.2) |
GP has enough time for you | 74.4 (22.1) | 70.1 (25.6)* | 69.3 (26.3)* | 69.0 (26.3) | 73.1 (23.6) |
GP talks so that you can understand her/him? | 85.2 (16.8) | 80.2 (22.9)*** | 79.2 (22.7)** | 78.2 (25.8)** | 84.1 (23.6) |
GP is competent | 82.7 (17.1) | 77.8 (23.7)*** | 77.6 (22.8)* | 77.8 (25.6)* | 77.9 (23.3) |
GP is interested in your situation | 80.1 (19.8) | 76.4 (24.5)* | 75.6 (24.4)* | 68.1 (26.1) | 78.4 (24.8) |
GP involves you as much as you want in decisions about you | 79.8 (19.7) | 72.5 (23.7)*** | 73.2 (22.8)** | 68.1 (26.0)*** | 76.5 (21.9) |
GP gives enough information about health problems and treatment | 77.3 (20.4) | 71.6 (26.0)*** | 72.1 (23.6)* | 70.6 (28.5)* | 71.9 (27.3) |
GP provides sufficient information about use and side-effects of medication | 65.0 (26.5) | 63.8 (30.4) | 60.9 (29.5) | 70.2 (28.9) | 60.5 (33.3) |
GP refers you to a further examination or specialist when you think that is needed | 82.2 (19.7) | 75.0 (23.5)*** | 75.3 (19.7)** | 72.9 (26.6)*** | 77.4 (25.2) |
Auxiliary staff | 79.0 (17.2) | 72.0 (20.2) *** | 68.2 (20.8)*** | 76.9 (18.5) | 72.4 (20.3)* |
Practice well organized | 75.7 (19.9) | 69.7 (22.3) *** | 66.4 (23.1)*** | 74.2 (19.4) | 69.5 (23.8)* |
Auxiliary staff polite and competent | 80.1 (18.7) | 72.3 (21.9) *** | 67.4 (23.1)*** | 76.6 (20.4) | 75.0 (20.6) |
Met with politeness and respect at reception | 81.6 (19.3) | 75.1 (22.0) *** | 72.4 (22.2)*** | 79.5 (21.7) | 74.5 (21.5)* |
Accessibility | 65.2 (27.1) | 52.5 (30.0) *** | 44.9 (30.1)*** | 57.3 (29.1) | 58.8 (28.7) |
Acceptability of waiting time for acute consultation | 71.4 (29.6) | 57.0 (33.8) *** | 50.6 (33.8)*** | 59.9 (33.1)** | 64.9 (33.2) |
Acceptability of waiting time for normal consultation | 59.7 (29.9) | 48.4 (29.5) *** | 40.2 (30.9)*** | 56.7 (27.2) | 52.0 (26.6) |
Enablement | 65.4 (21.7) | 64.7 (24.6) | 66.5 (21.9) | 64.0 (27.4) | 62.6 (25.7) |
Contact with GP helps you understand your illness | 68.3 (22.8) | 66.9 (24.4) | 68.4 (21.1) | 67.3 (26.3) | 64.3 (27.5) |
Contact with GP helps you cope with your illness | 65.4 (23.5) | 63.0 (26.6) | 65.3 (25.0) | 61.4 (28.4) | 60.9 (27.2) |
Contact with GP helps you keep yourself healthy | 62.7 (24.6) | 64.0 (27.5) | 67.0 (25.3) | 63.8 (30.1) | 58.3 (28.0) |
Coordination | 75.0 (20.2) | 68.7 (25.8) *** | 63.8 (26.3)*** | 75.6 (20.9) | 68.3 (29.5) |
GP coordinates health services well | 75.6 (20.5) | 70.5 (25.7)** | 67.5 (26.0)** | 75.9 (21.0) | 68.2 (30.4) |
GP cooperates well with other services | 75.0 (21.8) | 68.7 (27.2)** | 62.7(26.0)*** | 75.9 (23.1) | 69.1 (30.4) |
Other questions | |||||
General satisfaction | 82.7 (19.8) | 77.0 (24.9) *** | 77.0 (23.7) | 76.6 (25.7) | 77.3 (26.3) |
GP practice difficult to reach by phone | 72.1 (27.0) | 70.5 (28.5) | 67.1 (29.3) | 75.0 (27.1) | 71.4 (28.2) |
Important to meet your own GP when you have an appointment | 75.4 (24.9) | 73.0 (30.5) | 75.0 (29.9) | 70.3 (31.6) | 72.9 (30.2) |
Have to wait in the waiting facilities after scheduled time | 49.0 (25.9) | 50.1 (27.2) | 45.6 (29.0) | 51.2 (27.9) | 56.1 (21.9)* |
Conversations with GP and staff protects your privacy | 82.0 (21.1) | 63.3 (34.5) *** | 59.9 (32.8)*** | 53.1 (38.4)*** | 80.5 (25.9) |
Recommend GP to friends/family | 74.8 (26.1) | 68.4 (31.5) ** | 66.5 (31.0)** | 71.0 (32.2) | 68.5 (33.0) |