Skip to main content

Table 2 Mean score (SD) on indicators and items according to region of birth

From: Patient experiences with general practice in Norway: a comparison of immigrant groups and the majority population following a national survey

  Norway Immigrants, all Asia/Africa/South America Eastern Europe Western Europe, North America, Oceania
GP 79.0 (16.1) 73.3 (20.4)*** 72.2 (19.6)** 72.9 (21.1)* 75.7 (21.0)
 GP takes you seriously 84.0 (18.5) 75.5 (27.2)*** 73.3 (28.2)*** 75.0 (27.9)*** 81.3 (24.2)
 GP has enough time for you 74.4 (22.1) 70.1 (25.6)* 69.3 (26.3)* 69.0 (26.3) 73.1 (23.6)
 GP talks so that you can understand her/him? 85.2 (16.8) 80.2 (22.9)*** 79.2 (22.7)** 78.2 (25.8)** 84.1 (23.6)
 GP is competent 82.7 (17.1) 77.8 (23.7)*** 77.6 (22.8)* 77.8 (25.6)* 77.9 (23.3)
 GP is interested in your situation 80.1 (19.8) 76.4 (24.5)* 75.6 (24.4)* 68.1 (26.1) 78.4 (24.8)
 GP involves you as much as you want in decisions about you 79.8 (19.7) 72.5 (23.7)*** 73.2 (22.8)** 68.1 (26.0)*** 76.5 (21.9)
 GP gives enough information about health problems and treatment 77.3 (20.4) 71.6 (26.0)*** 72.1 (23.6)* 70.6 (28.5)* 71.9 (27.3)
 GP provides sufficient information about use and side-effects of medication 65.0 (26.5) 63.8 (30.4) 60.9 (29.5) 70.2 (28.9) 60.5 (33.3)
 GP refers you to a further examination or specialist when you think that is needed 82.2 (19.7) 75.0 (23.5)*** 75.3 (19.7)** 72.9 (26.6)*** 77.4 (25.2)
Auxiliary staff 79.0 (17.2) 72.0 (20.2) *** 68.2 (20.8)*** 76.9 (18.5) 72.4 (20.3)*
 Practice well organized 75.7 (19.9) 69.7 (22.3) *** 66.4 (23.1)*** 74.2 (19.4) 69.5 (23.8)*
 Auxiliary staff polite and competent 80.1 (18.7) 72.3 (21.9) *** 67.4 (23.1)*** 76.6 (20.4) 75.0 (20.6)
 Met with politeness and respect at reception 81.6 (19.3) 75.1 (22.0) *** 72.4 (22.2)*** 79.5 (21.7) 74.5 (21.5)*
Accessibility 65.2 (27.1) 52.5 (30.0) *** 44.9 (30.1)*** 57.3 (29.1) 58.8 (28.7)
 Acceptability of waiting time for acute consultation 71.4 (29.6) 57.0 (33.8) *** 50.6 (33.8)*** 59.9 (33.1)** 64.9 (33.2)
 Acceptability of waiting time for normal consultation 59.7 (29.9) 48.4 (29.5) *** 40.2 (30.9)*** 56.7 (27.2) 52.0 (26.6)
Enablement 65.4 (21.7) 64.7 (24.6) 66.5 (21.9) 64.0 (27.4) 62.6 (25.7)
 Contact with GP helps you understand your illness 68.3 (22.8) 66.9 (24.4) 68.4 (21.1) 67.3 (26.3) 64.3 (27.5)
 Contact with GP helps you cope with your illness 65.4 (23.5) 63.0 (26.6) 65.3 (25.0) 61.4 (28.4) 60.9 (27.2)
 Contact with GP helps you keep yourself healthy 62.7 (24.6) 64.0 (27.5) 67.0 (25.3) 63.8 (30.1) 58.3 (28.0)
Coordination 75.0 (20.2) 68.7 (25.8) *** 63.8 (26.3)*** 75.6 (20.9) 68.3 (29.5)
 GP coordinates health services well 75.6 (20.5) 70.5 (25.7)** 67.5 (26.0)** 75.9 (21.0) 68.2 (30.4)
 GP cooperates well with other services 75.0 (21.8) 68.7 (27.2)** 62.7(26.0)*** 75.9 (23.1) 69.1 (30.4)
Other questions
 General satisfaction 82.7 (19.8) 77.0 (24.9) *** 77.0 (23.7) 76.6 (25.7) 77.3 (26.3)
 GP practice difficult to reach by phone 72.1 (27.0) 70.5 (28.5) 67.1 (29.3) 75.0 (27.1) 71.4 (28.2)
 Important to meet your own GP when you have an appointment 75.4 (24.9) 73.0 (30.5) 75.0 (29.9) 70.3 (31.6) 72.9 (30.2)
 Have to wait in the waiting facilities after scheduled time 49.0 (25.9) 50.1 (27.2) 45.6 (29.0) 51.2 (27.9) 56.1 (21.9)*
 Conversations with GP and staff protects your privacy 82.0 (21.1) 63.3 (34.5) *** 59.9 (32.8)*** 53.1 (38.4)*** 80.5 (25.9)
 Recommend GP to friends/family 74.8 (26.1) 68.4 (31.5) ** 66.5 (31.0)** 71.0 (32.2) 68.5 (33.0)
  1. From analysis of variance (ANOVA). Difference between Norwegian-born participants and other groups: *p < 0.05, **p < 0.01, ***p < 0.001
\