Table 3 Details of primary-level service evaluation studies
Study ID History of service Timeline | Details of services | Population during valuation | Objectives | Methods | Recommendations arising |
|---|---|---|---|---|---|
Robertson 2006 Dyn Final Evaluation Report. UK | Five guiding principles 1)That it is essential to develop essential services for GBT and heterosexual men which are effective in reducing risk and increasing safety 2) services must have a clear definition of domestic abuse 3)a clear screening protocol is essential in order to identify and respond appropriately to counter allegations 4) any service must have the capacity to risk assess referrals in order to identify those who are most at risk of experiencing abuse in the future 5) work with men who have experienced domestic abuse must take place within a multi-agency setting | Total of 171 men ‘The typical Dyn client is a white British male who is less than 40 years old, and reflecting the project’s status as a criminal justice agency has been referred to the project by the police. Where employment status is known, equal proportions are in full-time work as are unemployed.’ | 1) To document the types of services provided by the DYN project including an overview of the workload in the 12 mth period. 2) to understand the process of screening referrals to determine types 3) to identity the different levels of risk, fear, safety and relationships issues amongst the different types of men 4) To assess the impact of DYN on QoL & safety of men 5) to determine feedback men have about the DYN project 6) To identify links in working practice between DYN and WSU- benefits & challenges | • Case files • Case studies • Client Interviews • Key Informant Interviews • Participant observation | 1)Maintaining existing provision so that all male victims have access to an appropriate service in Cardiff and further developing the capacity of the Dyn Wales / Dyn Cymru Helpline to ensure that male victims across Wales have access to support. 2) Conducting an empirical investigation into whether the FSU9 risk assessment form should be adapted specifically for male victims, 3) Conducting an empirical investigation into the respective risk profile of heterosexual men and their partners to inform service providers as to the nature of counter-allegations 4) Considering the development of a dedicated domestic abuse strategy for GBT men as their levels of risk and support uptake warrant different models of service provision. 5) Considering the development of a dedicated domestic abuse strategy for heterosexual men as their levels of risk and support uptake warrant different models of service provision. 6) Developing a set of agreed standards for work with men who have experienced domestic abuse to ensure that interventions identify and reduce risk while holding perpetrators to account. |
Debbonaire 2008 [14] A report of an evaluation of the Men’s Advice Line UK | There is a helpline worker, supervised by the Respect Phone line Co-ordinator. The helpline is open six hours per day on three weekdays per week. Callers can contact the service by email. The helpline has Type Talk and Language Line capability enabling it to respond a wider diversity of callers. | All interviewees were male. Interviewees came from 15 different counties in England and Wales. 15 (68.2%) of the interviewees identified as “white”, “white British” or “white English”. 3 (13.6%) identified as Afro-Caribbean or Black, 2 (9.1%) identified as “Asian” and a further 2(9.1%) as “mixed race”. Age of caller (yrs) 21–29 4,.5% 30–39 54.5% 40–49 18.2% 50–59 22.7% | 1. To evaluate the quality of the service provided to callers to the Men’s Advice Line (including male victims of domestic violence and professionals and other individuals wanting to help them) against the standards set in the model of work and any other relevant documents. 2. To evaluate the value of the service directly to callers and indirectly to other people such as their clients etc. 3. To provide a report detailing the findings of the above analysis and making recommendations if necessary about future development. | • Phone interviews • Email data gathering | That the Men’s Advice Line considers extending the opening hours for one night per week to 8 pm for a trial period to see if this helps callers who can’t ring during office hours. |
Debbonaire 2010 [15] Mens advice line client satisfaction report 2009–2010 | Four staff and one coordinator now take calls. The opening hours of both lines are now 10 am – 5 pm with the lines closed between 1 and 2. Emails are also used as a method of providing advice, information and support on both lines. | The callers were from around England, Wales & Scotland. A total of 67 callers gave consent. Perpetrator 2 Victim 16 Perpetrator presenting as victim 9 Professional 4 Friend/family 4 Missing data 1 TOTAL (n) 36 Ages Under 18 0 0 18–21 0 0 21–30 1 3 31–40 6 3 41–50 14 1 51–60 7 1 Over 60 0 1 Missing 9 0 TOTAL 36 9 Ethnicity WhiteBritish 18 6 Bl’k/A-Carib 1 1 Indian/ Pakistani/ Asian 2 2 African 1 0 Other 3 0 Missing 11 0 Totals 36 9 Sexuality Heterosex 27 9 Lesbian/gay/bisexual 1 0 Missing 8 0 | The survey focussed purely on satisfaction with the call. 1. To investigate the satisfaction of people contacting the Men’s Advice Line with the service they receive, by email or phone 2. To find out in particular if the callers/e-mailers were responded to promptly and courteously, whether or not they received help and advice they wanted, their overall levels of satisfaction, the type of advice and support they received and any suggestions for improving the service 3. To investigate this with a cross-selection of callers/mailers if possible 4. To prepare two short reports on the findings from each customer satisfaction survey, with, if appropriate, any recommendations for improving the service | • Phone interviews • Email data gathering | Nothing explicit |
Hester 2012 [3] Exploring the service and support needs of male, lesbian, gay, bi-sexual and transgendered and black and other minority ethnic victims of domestic and sexual violence | Of 111 service providers in the areas of London, the North West and South West of England who were possibly offering services to male, LGBT and/or BME victims of domestic or sexual violence, 76 responded. These represented a wide range of services across the voluntary, health and criminal justice sectors, as well as private solicitors and counsellors responded. This included 58 services from the voluntary, 15 from the statutory and three from the private sector. | The study included Male (heterosexual) victims of domestic and sexual violence Lesbian, gay, bi-sexual and transgender victims of domestic and sexual Violence Male black and minority ethnic victims of domestic and sexual violence and female BME victims of sexual violence Service use samples Hetero/gay/bi/TG Online 6,2,1,1 Interviews 5,2,0,0 Service data 22,0,0,0 Focus grp 0,0,015 BME 13,1,0,4 White 16,7,0,12 Other 4,0,0,0 | The project aimed to begin to plug the existing knowledge gap via research with service providers and service users in three areas of England with the research focused on the extent and nature of both domestic and sexual violence, and the related service use and service needs, for under-researched population groups: | Victims of DVA • Face to face Interviews • Focus groups • On-line survey Service providers • . Face to face Interviews | The ‘Gold Book’ directory of domestic violence services should list services able to support heterosexual and/or BME male and LGBT victims of domestic violence. Service providers generally need training to understand and address domestic and sexual violence as these affect heterosexual and/or BME male and LGBT victims. There needs to be consideration of how support for heterosexual and/or BME male and LGBT victims might be located within existing services or through specialist provision. Third sector and specialist domestic and sexual violence services may be best placed to lead on this. Different forms of provision should also be considered, including helplines with long opening hours, and more outreach (mentioned by heterosexual men); web-based information There needs to be wider dissemination of risk assessment protocols for male victims of domestic violence in order to identify those who may also need support services for the perpetration of violence and abuse |