Table 3 Factor loadings of a principal axis EFA (one factor solution)

7.

My questions were answered to my satisfaction

11.

I was able to get the advice I needed about my health issue

15.

The doctors seemed to communicate well about my care

14.

I am satisfied with the care I received

6.

I felt I had enough time with my doctor

1.

I felt that my health concerns were understood

12.

I knew who to contact when I had a question

4.

I was told how to take care of myself

5.

I felt encouraged to talk about my personal health concerns

3.

I felt included in decisions about my health

13.

I received all the service I needed

9.

I knew what the next step in my care would be

17.

I received high quality care from my specialist

10.

I feel confident in how I deal with the health care system

2.

I felt that I was treated with courtesy and respect

8.

Making an appointment was easy

16.

I received high quality care from my regular doctor

18.

My regular doctor was informed about the results of the test I got