Table 4 CMO configuration “Building Trust”
Contextual factors | Mechanism | Outcomes |
|---|---|---|
Whether client had had a child removed from their care | CC likeable and approachable: “a safe person” | Level of client engagement |
Level of distrust of authority | Level of CC burnout | |
Importance of making changes to retain custody to the client | ||
Presence of child protection concerns | ||
Relationship between CC and Family and Community Services |