Table 3 Five items for which both patients and doctors had low expectations
Activities | Patients expected % | Doctors expected % |
|---|---|---|
Doctor thanks the patient | 33.5 | 86 |
Doctor introduces him/herself | 37.4 | 74.4 |
Doctor asks if patient is satisfied with the consultation | 41.2 | 85.1 |
Doctor uses the patient’s name in communication | 46.2 | 60 |
Doctor asks patient to repeat main issues in treatment course | 59.6 | 77.3 |