Table 2 Doctors’ perception of performance of and need for communication activities
Activities | Routinely perform | Expect to perform in the future | |||
|---|---|---|---|---|---|
N | (%) | N | (%) | ||
1 | Doctor greets patient | 469 | 89.3 | 468 | 98.7 |
2 | Doctor introduces him/herself | 467 | 30.4 | 468 | 74.4 |
3 | Doctor uses the patient’s name in communication | 468 | 41.0 | 463 | 60.0 |
4 | Doctor listens attentively while patient talks | 467 | 98.3 | 464 | 99.6a |
5 | Doctor expresses sympathy with patient | 469 | 97.2 | 468 | 99.6 |
6 | Doctor expresses a positive and encouraging attitude towards patient’s efforts in taking care of health | 470 | 81.3 | 468 | 99.6 |
7 | Doctor check whether he/she understood exactly what patient said/would like to say | 467 | 78.4 | 466 | 98.7 |
8 | Doctor checks if there is anything else that patient would like to share. | 469 | 88.9 | 465 | 98.9 |
9 | Doctor informs the patient what he/she is going to do | 469 | 91.7 | 467 | 97.9 |
10 | Doctor explains the needs for examination/test | 469 | 92.8 | 466 | 98.5 |
11 | Doctor conducts examination in respectful manner | 467 | 97.9 | 467 | 99.6 |
12 | Doctor asks patient about their knowledge and attitude concerning their disease before giving information b | 467 | 67.2 | 469 | 95.5 |
13 | Doctor informs patient about results of examination | 467 | 89.1 | 467 | 95.3 |
14 | Doctor informs patient about diagnosis, hypothesis. | 469 | 80.2 | 467 | 92.9 |
15 | Doctor informs patient about possible prognosis of the disease | 467 | 81.8 | 466 | 92.5 |
16 | Doctor consider patient’s reaction to information provided b | 465 | 79.6 | 465 | 97.6 |
17 | Doctor discusses with patient about treatment methods with advantages and disadvantages of each method | 467 | 73.7 | 463 | 92.7 |
18 | Doctor summarizes what he/she and patient agreed | 469 | 72.3 | 466 | 94.6 |
19 | Doctor asks if the patient has any difficulty to follow the treatment course | 466 | 74.7 | 465 | 97.4 |
20 | Doctor asks patient to repeat main issues in treatment course | 466 | 30.9 | 462 | 77.3 |
21 | Doctor asks if patient is satisfied with the consultation | 467 | 41.3 | 464 | 85.1 |
22 | Doctor thanks the patient | 466 | 45.9 | 465 | 86.0 |