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Table 5 Multivariate logistic regression analysis for factors associated with a low tangibles score (< 4.31)

From: Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical center in Taiwan

Item/Variable

OR

95% CI

p-value

Model 1 (Hosmer-Lemeshow test: chi-square = 3.897; degree of freedom = 8; significance = 0.866)

 Patient older than 65 years

1.855

0.723–4.757

0.198

 Patient was male

1.737

0.643–4.696

0.276

 Patient had respiratory failure on admission to ICU

0.595

0.220–1.611

0.307

 Patient was ventilator-dependent upon ICU discharge

1.917

0.623–5.899

0.256

 Patient died upon ICU discharge

1.230

0.328–4.610

0.759

 Responder was the patient or spouse

0.546

0.148–2.011

0.363

 Responder older than 65 years

0.268

0.084–0.855

0.026

 Responder had higher education (college or higher)

1.190

0.437–3.245

0.733

 Responder had a religion

1.024

0.356–2.949

0.965

 Responder lived with the patient

1.876

0.508–6.927

0.345

 Responder was the main supporter for the patient before hospitalization

0.423

0.098–1.837

0.251

 Responder was a government employee

1.681

0.379–7.454

0.494

 Responder had prior experience of a family member being admitted to an ICU

1.211

0.649–2.258

0.547

Model 2* (Hosmer-Lemeshow test: chi-square = 6.581; degree of freedom = 8; significance = 0.582)

 Patient older than 65 years

2.000

0.830–4.823

0.123

 Patient was male

1.426

0.577–3.527

0.442

 Patient was ventilator-dependent upon ICU discharge

1.319

0.508–3.423

0.570

 Responder older than 65 years

0.248

0.091–0.678

0.007

 Responder was the main supporter for the patient before hospitalization

0.393

0.108–1.426

0.156

  1. *Model 2 included only variables in Model 1 with a p-value < 0.3