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Table 2 Comparison of factors perceived to determine the use of interpretation services: Perceived enablers (+) and barriers (-).

From: Factors influencing the use of video interpretation compared to in-person interpretation in hospitals: a qualitative study

   In-person interpretation Video interpretation
Capability Knowledge + +
  Skills to determine need + +
  Technical skills +
  Interpersonal skills
Opportunity Availability +
  Time +
  Costs
  Organisational support + +
  Patient/family preferences +
Motivation Beliefs about consequences + +
  Optimism +
  Emotions