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Table 2 User perspectives on implementing the CHV DST

From: Challenges and prospects for implementation of community health volunteers’ digital health solutions in Kenya: a qualitative study

Theme Categories Codes
Variation in use Users’ experiences Positive experiences/benefits of using the system
Negative experiences in using the system
Limited users’ experiences Type of facility
CHV attributes
Barriers to use Socio-political environment Infrastructure available
Health workers’ strike
Electioneering period
Attitudes and behaviour Expectations
Lack of knowledge and skills-ICT
Issues related to the system Network coverage
Nature of the gadgets
Nature of the system
Recommendations to improve the system Suggestions for enhancing usage Integrate the system with others
Provide extra motivation for users, including performance based remuneration
Provide basic ICT skills for users
Strengthen ICT infrastructure