Table 2 User perspectives on implementing the CHV DST
Theme | Categories | Codes |
|---|---|---|
Variation in use | Users’ experiences | Positive experiences/benefits of using the system |
Negative experiences in using the system | ||
Limited users’ experiences | Type of facility | |
CHV attributes | ||
Barriers to use | Socio-political environment | Infrastructure available |
Health workers’ strike | ||
Electioneering period | ||
Attitudes and behaviour | Expectations | |
Lack of knowledge and skills-ICT | ||
Issues related to the system | Network coverage | |
Nature of the gadgets | ||
Nature of the system | ||
Recommendations to improve the system | Suggestions for enhancing usage | Integrate the system with others |
Provide extra motivation for users, including performance based remuneration | ||
Provide basic ICT skills for users | ||
Strengthen ICT infrastructure |