Implementation of three innovative interventions in a psychiatric emergency department aimed at improving service use: a mixed-method study

Table 2 Patient and family member use of interventions and perceived quality of mental health (MH) services

	Brief intervention team (n = 44)		Crisis center team (n = 37)		Family-peer support team (n = 20)
	n/mean	%/SD.	n/mean	%/SD.	n/mean	%/SD.
Psychosocial treatment/support	44	100.00	25	67.57	20	100.00
Number of interventions/supports (mean, SD.)	5.95	4.47	3.38	4.46	1.00	0.00
Duration of service/support in weeks or minutes (mean, SD.) ^a	24.41	22.60	8.00	3.19	37.5	24.20
Medication	42	95.45	N/A	N/A	N/A	N/A
Crisis accommodation	N/A	N/A	29	78.38	N/A	N/A
Duration of crisis accommodation in days (mean, SD.)	N/A	N/A	6.83	3.33	N/A	N/A
Referrals to MH services
Overall ^b	27	61.36	N/A	N/A	16	80.00
To public primary care	15	34.09	N/A	N/A	N/A	N/A
To community organizations	14	31.82	N/A	N/A	16	80.00
To specialized services	11	25.00	N/A	N/A	N/A	N/A
Overall quality of MH services (mean, SD.)^c	2.72	0.28	2.64	0.42	2.99	0.05

^aInformation on brief intervention and crisis center teams is provided in weeks, and information for the family-peer support team in minutes, considering that this service is offered in the emergency department (ED) during patient visit
^bOverall references included: to public primary care (e.g. family doctors, MH services at local community health service centers), community organizations (e.g. housing, peer-user services, work support resources), and outpatient specialized services (e.g. outpatient MH clinics, day hospitals, addiction rehabilitation centers)
^cMeasured on a three-point Likert scale (1: not at all or slightly in agreement, 2: moderately in agreement, or 3: in agreement or in complete agreement), integration questions related to quality of the contact, treatments and references to services

ISSN: 1472-6963