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Table 1 Description of the counselling received by simulated patients requesting medication in the two scenarios

From: Community pharmacist counselling practices in the Bisha health directorate, Saudi Arabia –simulated patient visits

  Number answering yes (percent)
Scenario 1
(n = 73)
Scenario 2
(n = 32)
Counselling before patient demanded information Asked questions 51 (69.9) 31 (96.9)
Provided information 28 (38.4) 3 (9.4)
Counselling after patient demanded information Asked questions 36 (49.3) 17 (56.7)
Provided information 20 (27.4) 17 (53.1)
Questions asked Asked for prescription 11 (15.1) 3 (9.4)
Asked who the medicine was for 46 (63.0) 0 (0.0)
Asked whether the patient had taken this medicine before 4 (5.5) 15 (46.9)
Asked if other medicines were currently being taken 0 (0.0) 0 (0.0)
Asked if allergic to any medicine 2 (2.7) 0 (0.0)
Asked if there were any questions or concerns about this medicine 0 (0.0) 0 (0.0)
Information provided Name of the medicine 38 (52.0) 0 (0.0)
Dose 47 (64.4) 16 (50.0)
How to take the medication (e.g., before or after meals) 24 (32.9) 25 (78.1)
Duration of use 6 (8.2) 5 (15.6)
Possible adverse drug reactions, warnings, and precautions 0 (0.0) 0 (0.0)
Identified drug-drug, drug-disease, drug allergy, or side effects from the scenario 20 (27.4) 0 (0.0)
Was a choice of products offered? 23 (31.5) 6 (18.8)
Was any written information offered? 0 (0.0) 5 (15.6)
Time for the simulation (in seconds) Mean 110.0 73.4
SD 54.8 35.4
SEM 6.4 6.3
Minimum 40.0 30
Maximum 320 165