Table 1 Demographics characteristics of survey respondents and % top-box response for the subdomain question “likelihood to recommend care provider”
From: The association between Asian patient race/ethnicity and lower satisfaction scores
Demographic Characteristic | Non-Profit, Community-Based Clinics (Site A)(N = 216,392) | |||
No. (%) | % Top-Box | ∆ | p-value | |
Race/Ethnicity | ||||
Non-Hispanic White (ref.) | 134,163 (62.0) | 82.4 | – | – |
Asian | 31,377 (14.5) | 66.3 | −16.1 | < 0.001 |
Black | 2705 (1.25) | 81.0 | −1.4 | NS |
Latino | 13,719 (6.34) | 79.8 | −2.6 | < 0.001 |
Other/Unknown/Refuse | 34,406 (15.9) | 76.3 | −6.1 | – |
Age | ||||
18–44 (ref.) | 45,010 (20.8) | 71.7 | – | – |
45–64 | 74,872 (34.6) | 79.4 | + 7.7 | < 0.001 |
65 or older | 96,294 (44.5) | 82.0 | + 10.3 | < 0.001 |
Sex | ||||
Male (ref.) | 76,386 (35.3) | 79.3 | – | – |
Female | 140,006 (64.7) | 78.7 | −0.6 | = 0.001 |
No. providers | 1186 | |||
Demographic Characteristic | Academic Medical Center (Site B)(N = 30,690) | |||
No. (%) | % Top-Box | ∆ | p-value | |
Race/Ethnicity | ||||
Non-Hispanic White (ref.) | 21,013 (68.5) | 82.9 | – | – |
Asian | 4290 (14.0) | 72.9 | −10.0 | < 0.001 |
Black | 625 (2.0) | 77.9 | −5.0 | = 0.003 |
Latino | 343 (1.1) | 81.9 | −1.0 | NS |
Other/Unknown | 3983 (13.0) | 77.6 | −5.3 | – |
Refuse | 436 (1.4) | 62.8 | −20.1 | – |
Age | ||||
18–44 (ref.) | 4488 (14.6) | 74.1 | – | – |
45–64 | 10,341 (33.7) | 81.4 | + 7.3 | < 0.001 |
65 or older | 15,861 (51.7) | 81.6 | + 7.5 | < 0.001 |
Sex | ||||
Male (ref.) | 13,616 (44.4) | 81.4 | – | – |
Female | 17,071 (55.6) | 79.6 | −1.8 | < 0.001 |
No. providers | 2273 | |||