Table 2 Single-factor analysis of patient satisfaction
Characteristics | Options | Satisfied | Dissatisfied | χ2 | P |
|---|---|---|---|---|---|
N (%) | N (%) | ||||
Type of hospital | Core hospitals | 136 (12.41) | 260 (23.72) | 26.48 | < 0.001 |
Cooperative hospitals | 353 (32.21) | 347 (31.66) | |||
Total | 489 (44.62) | 607 (55.38) | |||
Gender | Male | 192 (18.06) | 226 (21.26) | 0.50 | 0.48 |
Female | 282 (26.53) | 363 (34.15) | |||
Total | 474 (44.59) | 589 (55.41) | |||
Age (years)* | 0–20 | 4 (0.37) | 2 (0.18) | −1.34 | 0.18 |
21–40 | 135 (12.43) | 182 (16.76) | |||
41–60 | 177 (16.30) | 241 (22.19) | |||
61–80 | 151 (13.90) | 153 (14.09) | |||
81–100 | 17 (1.57) | 24 (2.21) | |||
Total | 484 (44.57) | 602 (55.43) | |||
Household registration | Urban area | 234 (21.71) | 286 (26.53) | 1.68 | 0.43 |
Suburbs | 200 (18.55) | 242 (22.45) | |||
Nonnative | 45 (4.17) | 71 (6.59) | |||
Total | 479 (44.43) | 599 (55.57) | |||
Length of time at residence | Two years or less | 19 (1.84) | 37 (3.59) | 3.01 | 0.10 |
More than two years | 446 (43.30) | 528 (51.26) | |||
Total | 465 (45.14) | 565 (54.85) | |||
Current address | Capital functional core area | 51 (4.83) | 46 (4.36) | 3.61 | 0.46 |
Urban functional development area | 116 (10.98) | 144 (13.64) | |||
New area of urban development | 164 (15.53) | 202 (19.13) | |||
Ecological conservation development area | 138 (13.07) | 188 (17.80) | |||
Nonnative | 4 (0.38) | 3 (0.28) | |||
Total | 473 (44.79) | 583 (55.21) | |||
Patient type | Inpatient | 137 (12.95) | 221 (20.89) | 8.05 | 0.01 |
Outpatient | 332 (31.38) | 368 (34.78) | |||
Total | 469 (44.33) | 589 (55.67) | |||
Medical insurance type | UEBMI | 218 (19.95) | 276 (25.25) | 3.96 | 0.56 |
URBMI | 122 (11.16) | 150 (13.72) | |||
NMI | 35 (3.20) | 40 (3.66) | |||
NRCMS | 98 (8.97) | 100 (9.15) | |||
CI | 6 (0.55) | 11 (1.01) | |||
Out of pocket | 13 (1.19) | 24 (2.20) | |||
Total | 492 (45.01) | 601 (54.99) | |||
Chronic disease status | Any chronic diseases | 312 (28.73) | 371 (34.16) | 0.78 | 0.21 |
No chronic diseases | 173 (15.93) | 230 (21.18) | |||
Total | 485 (44.66) | 601 (55.34) | |||
Average monthly medical expenses * | Less than 300 | 176 (16.45) | 216 (20.19) | −0.07 | 0.95 |
301–500 | 108 (10.09) | 145 (13.55) | |||
501–800 | 74 (6.92) | 89 (8.32) | |||
801–1000 | 50 (4.67) | 60 (5.61) | |||
More than 1001 | 68 (6.36) | 84 (7.85) | |||
Total | 476 (44.49) | 594 (55.51) | |||
Level of understanding of policy | Do not understand | 373 (35.02) | 570 (53.52) | 59.04 | < 0.001 |
Understand | 93 (8.73) | 29 (2.72) | |||
Total | 466 (43.75) | 599 (56.25) | |||
Method of understanding | Media reports | 88 (8.76) | 143 (14.24) | 11.43 | 0.02 |
Community promotion | 128 (12.75) | 122 (12.15) | |||
Hospital promotion | 153 (15.24) | 176 (17.53) | |||
Recommendations from relatives and friends | 35 (3.49) | 46 (4.58) | |||
Others | 42 (4.18) | 71 (7.07) | |||
Total | 446 (44.42) | 558 (55.58) |