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Table 2 Single-factor analysis of patient satisfaction

From: A comparative study of patients’ satisfaction with different levels of hospitals in Beijing: why do patients prefer high-level hospitals?

Characteristics Options Satisfied Dissatisfied χ2 P
N (%) N (%)
Type of hospital Core hospitals 136 (12.41) 260 (23.72) 26.48 < 0.001
Cooperative hospitals 353 (32.21) 347 (31.66)
Total 489 (44.62) 607 (55.38)
Gender Male 192 (18.06) 226 (21.26) 0.50 0.48
Female 282 (26.53) 363 (34.15)
Total 474 (44.59) 589 (55.41)
Age (years)* 0–20 4 (0.37) 2 (0.18) −1.34 0.18
21–40 135 (12.43) 182 (16.76)
41–60 177 (16.30) 241 (22.19)
61–80 151 (13.90) 153 (14.09)
81–100 17 (1.57) 24 (2.21)
Total 484 (44.57) 602 (55.43)
Household registration Urban area 234 (21.71) 286 (26.53) 1.68 0.43
Suburbs 200 (18.55) 242 (22.45)
Nonnative 45 (4.17) 71 (6.59)
Total 479 (44.43) 599 (55.57)
Length of time at residence Two years or less 19 (1.84) 37 (3.59) 3.01 0.10
More than two years 446 (43.30) 528 (51.26)
Total 465 (45.14) 565 (54.85)
Current address Capital functional core area 51 (4.83) 46 (4.36) 3.61 0.46
Urban functional development area 116 (10.98) 144 (13.64)
New area of urban development 164 (15.53) 202 (19.13)
Ecological conservation development area 138 (13.07) 188 (17.80)
Nonnative 4 (0.38) 3 (0.28)
Total 473 (44.79) 583 (55.21)
Patient type Inpatient 137 (12.95) 221 (20.89) 8.05 0.01
Outpatient 332 (31.38) 368 (34.78)
Total 469 (44.33) 589 (55.67)
Medical insurance type UEBMI 218 (19.95) 276 (25.25) 3.96 0.56
URBMI 122 (11.16) 150 (13.72)
NMI 35 (3.20) 40 (3.66)
NRCMS 98 (8.97) 100 (9.15)
CI 6 (0.55) 11 (1.01)
Out of pocket 13 (1.19) 24 (2.20)
Total 492 (45.01) 601 (54.99)
Chronic disease status Any chronic diseases 312 (28.73) 371 (34.16) 0.78 0.21
No chronic diseases 173 (15.93) 230 (21.18)
Total 485 (44.66) 601 (55.34)
Average monthly medical expenses * Less than 300 176 (16.45) 216 (20.19) −0.07 0.95
301–500 108 (10.09) 145 (13.55)
501–800 74 (6.92) 89 (8.32)
801–1000 50 (4.67) 60 (5.61)
More than 1001 68 (6.36) 84 (7.85)
Total 476 (44.49) 594 (55.51)
Level of understanding of policy Do not understand 373 (35.02) 570 (53.52) 59.04 < 0.001
Understand 93 (8.73) 29 (2.72)
Total 466 (43.75) 599 (56.25)
Method of understanding Media reports 88 (8.76) 143 (14.24) 11.43 0.02
Community promotion 128 (12.75) 122 (12.15)
Hospital promotion 153 (15.24) 176 (17.53)
Recommendations from relatives and friends 35 (3.49) 46 (4.58)
Others 42 (4.18) 71 (7.07)
Total 446 (44.42) 558 (55.58)
  1. UEBMI Urban employee-based medical insurance, URBMI Urban resident-based medical insurance, NMI National medical insurance, NRCMS New rural cooperative medical scheme, CI Commercial insurance