First-level categories | Weight | second-level indicators | Weight | Third-level indicators | Weight |
---|---|---|---|---|---|
Pre-sale service | 0.1345 | 1.1 Technical information | 0.0669 | 1.1.1 Technical information | 0.0669 |
1.2 Technical solutions | 0.0676 | 1.2.1 Providing technical solutions | 0.0347 | ||
1.2.2 Program completeness | 0.0329 | ||||
Sale service | 0.2568 | 2.1 Configuration project | 0.0324 | 2.1.1 Programme effectiveness | 0.0324 |
2.2 Timeliness of arrival | 0.0307 | 2.2.1 Contract arrival | 0.0164 | ||
2.2.2 Logistics services | 0.0143 | ||||
2.3 Installation manual | 0.0314 | 2.3.1 Accompanying documentation | 0.0314 | ||
2.4 Device installation | 0.0340 | 2.4.1 Device installation | 0.0094 | ||
2.4.2 Installation efficiency | 0.0081 | ||||
2.4.3 Installation report | 0.0081 | ||||
2.4.4 Installation service | 0.0083 | ||||
2.5 Equipment commissioning and quality control | 0.0327 | 2.5.1 Installation and commissioning | 0.0086 | ||
2.5.2 Quality inspection | 0.0079 | ||||
2.5.3 Quality control record | 0.0083 | ||||
2.5.4 Quality control service satisfaction | 0.0080 | ||||
2.6 Equipment acceptance | 0.0337 | 2.6.1 Acceptance process | 0.0089 | ||
2.6.2 Acceptance Time | 0.0080 | ||||
2.6.3 Unacceptable processing | 0.0084 | ||||
2.6.4 Acceptance service | 0.0084 | ||||
2.7 Data protocol | 0.0293 | 2.7.1 Data opening | 0.0293 | ||
2.8 Primary operational training | 0.0327 | 2.8.1 Normative training | 0.0107 | ||
2.8.2 Clinical training | 0.0111 | ||||
2.8.3 Medical training | 0.0109 | ||||
post-sale service | 0.6087 | 3.1 Maintenance system | 0.0445 | 3.1.1 Maintenance scale | 0.0064 |
3.1.2 Maintenance and certification | 0.0068 | ||||
3.1.3 Maintenance system | 0.0068 | ||||
3.1.4 Maintenance implementation normative | 0.0069 | ||||
3.1.5 Maintenance response time | 0.0076 | ||||
3.1.6 Troubleshooting time | 0.0083 | ||||
3.2 Post-sales service personnel | 0.0445 | 3.2.1 Post-sales team | 0.0099 | ||
3.2.2 Team training | 0.0113 | ||||
3.2.3 Satisfaction with team service | 0.0115 | ||||
3.2.4 Satisfaction with maintenance service | 0.0118 | ||||
3.3 Complaint handling | 0.0394 | 3.3.1 Complaint record | 0.0099 | ||
3.3.2 Complaint handling | 0.0099 | ||||
3.3.3 Convenience of complaints | 0.0102 | ||||
3.3.4 Complaint feedback | 0.0102 | ||||
3.4 Adverse event monitoring | 0.0408 | 3.4.1 Adverse event monitoring | 0.0102 | ||
3.4.2 Report of adverse events | 0.0098 | ||||
3.4.3 Adverse event handling | 0.0100 | ||||
3.4.4 Adverse event record | 0.0108 | ||||
3.5 Maintenance and use manual | 0.0459 | 3.5.1 Operation manual | 0.0157 | ||
3.5.2 Service manual | 0.0152 | ||||
3.5.3 Openness of technical data | 0.0149 | ||||
3.6 Maintenance response | 0.0468 | 3.6.1 PM program | 0.0096 | ||
3.6.2 PM service satisfaction | 0.0089 | ||||
3.6.3 Satisfaction with maintenance hotline | 0.0087 | ||||
3.6.4 Satisfaction with Maintenance Response | 0.0094 | ||||
3.6.5 Satisfaction with troubleshooting | 0.0098 | ||||
3.7 Maintenance accessories | 0.0459 | 3.7.1 Quality of maintenance accessories | 0.0119 | ||
3.7.2 Speed of arrival of repair accessories | 0.0116 | ||||
3.7.3 Satisfaction with maintenance price | 0.0117 | ||||
3.7.4 Satisfaction with payment method | 0.0106 | ||||
3.8 Standby machine | 0.0426 | 3.8.1 Whether to provide a standby machine | 0.0218 | ||
3.8.2 Satisfaction with standby service | 0.0208 | ||||
3.9 Warranty contract | 0.0449 | 3.9.1 Contract Integrity | 0.0092 | ||
3.9.2 Satisfaction with contract economy | 0.0084 | ||||
3.9.3 PM Satisfaction in Contract | 0.0088 | ||||
3.9.4 Satisfaction with contract indicators | 0.0090 | ||||
3.9.5 Satisfaction with Contract evaluation | 0.0087 | ||||
3.10 Maintenance and repair report | 0.0435 | 3.10.1 Satisfaction with reporting quality | 0.0222 | ||
3.10.2 Satisfaction with report completion rate | 0.0213 | ||||
3.11 Retraining of clinical operations | 0.0412 | 3.11.1 Satisfaction with operational retraining | 0.0412 | ||
3.12 Retraining in clinical application | 0.0417 | 3.12.1 Satisfaction with application retraining | 0.0417 | ||
3.13 Technical support | 0.0422 | 3.13.1 Technical support | 0.0422 | ||
3.14 Maintenance quality | 0.0449 | 3.14.1 Probability of the same fault occurrence | 0.0226 | ||
3.14.2 Satisfaction with equipment Performance | 0.0223 |