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Table 8 Statistical results of third-level indicators identified under Delphi method

From: Model construction of medical endoscope service evaluation system-based on the analysis of Delphi method

Third-level indicators M Standard deviation Coefficient of variation K Q+-Q-
1.1.1 In-hospital training demonstration 3.952 0.805 0.204 0.238 3
1.1.2 Out-of-hospital training demonstration 3.476 1.078 0.310 0.143 4
1.2.1 Technical information 4.524 0.602 0.133 0.571 2
1.3.1 Providing technical solutions 4.619 0.740 0.160 0.714 3
1.3.2 Program completeness 4.381 0.865 0.197 0.571 3
1.4.1 Requirement Demonstration 3.952 1.161 0.294 0.429 4
1.5.1 Product category 3.333 0.730 0.219 0.095 3
1.6.1 Popularization and trial 3.714 0.902 0.243 0.190 3
2.1.1 Programme effectiveness 4.619 0.740 0.160 0.714 3
2.2.1 Contract arrival 4.571 0.598 0.131 0.619 2
2.2.2 Logistics services 4.000 0.949 0.237 0.381 3
2.3.1 Accompanying documentation 4.571 0.598 0.131 0.619 2
2.4.1 Device installation 4.857 0.359 0.074 0.857 1
2.4.2 Installation efficiency 4.190 0.814 0.194 0.381 3
2.4.3 Installation report 4.190 0.873 0.208 0.476 2
2.4.4 Installation service 4.286 0.717 0.167 0.429 2
2.5.1 Installation and commissioning 4.714 0.561 0.119 0.762 2
2.5.2 Quality inspection 4.333 0.966 0.223 0.619 3
2.5.3 Quality control record 4.571 0.870 0.190 0.762 3
2.5.4 Quality control service satisfaction 4.381 0.740 0.169 0.524 2
2.6.1 Acceptance process 4.714 0.561 0.119 0.762 2
2.6.2 Acceptance Time 4.238 0.944 0.223 0.476 3
2.6.3 Unacceptable processing 4.429 0.676 0.153 0.524 2
2.6.4 Acceptance service 4.429 0.676 0.153 0.524 2
2.7.1 Data opening 3.952 0.921 0.233 0.381 2
2.8.1 Normative training 4.381 0.740 0.169 0.524 2
2.8.2 Clinical training 4.524 0.512 0.113 0.524 1
2.8.3 Medical training 4.429 0.676 0.153 0.524 2
3.1.1 Engineer qualification 4.429 0.746 0.169 0.571 2
3.1.2 Maintenance scale 4.000 0.775 0.194 0.286 2
3.1.3 Maintenance and certification 4.095 0.768 0.188 0.333 2
3.1.4 Maintenance system 4.095 0.768 0.188 0.333 2
3.1.5 Maintenance implementation normative 4.476 0.750 0.167 0.619 2
3.1.6 Maintenance response time 4.905 0.301 0.061 0.905 1
3.1.7 Troubleshooting time 4.714 0.561 0.119 0.762 2
3.2.1 Post-sales team 3.905 0.700 0.179 0.190 2
3.2.2 Team training 4.429 0.746 0.169 0.571 2
3.2.3 Satisfaction with team service 4.524 0.602 0.133 0.571 2
3.2.4 Satisfaction with maintenance service 4.619 0.498 0.108 0.619 1
3.3.1 Complaint procedure 3.952 0.865 0.219 0.190 4
3.3.2 Complaint record 3.714 0.902 0.243 0.143 4
3.3.3 Complaint handling 4.095 0.995 0.243 0.381 4
3.3.4 Convenience of complaints 4.238 0.889 0.210 0.476 3
3.3.5 Complaint feedback 4.238 0.831 0.196 0.429 3
3.4.1 Adverse event monitoring 4.190 0.928 0.222 0.476 3
3.4.2 Report of adverse events 4.048 0.865 0.214 0.333 3
3.4.3 Adverse event handling 4.095 0.768 0.188 0.333 2
3.4.4 Adverse event record 4.429 0.676 0.153 0.524 2
3.5.1 Product recall 3.619 0.740 0.204 0.048 3
3.6.1 Operation manual 4.667 0.730 0.156 0.810 2
3.6.2 Service manual 4.524 0.814 0.180 0.667 3
3.6.3 Openness of technical data 4.429 0.746 0.169 0.571 2
3.7.1 PM program 4.571 0.598 0.131 0.619 2
3.7.2 Satisfaction with PM service 4.476 0.602 0.134 0.524 2
3.7.3 Satisfaction with maintenance hotline 4.143 0.727 0.175 0.333 2
3.7.4 Satisfaction of Maintenance Response 4.476 0.680 0.152 0.571 2
3.7.5 Satisfaction with troubleshooting 4.667 0.577 0.124 0.714 2
3.8.1 Quality of maintenance accessories 4.619 0.498 0.108 0.619 1
3.8.2 Speed of arrival of repair accessories 4.524 0.512 0.113 0.524 1
3.8.3 Satisfaction with maintenance price 4.571 0.598 0.131 0.619 2
3.8.4 Satisfaction with payment method 4.143 0.854 0.206 0.429 2
3.9.1 Whether to provide a standby machine 4.524 0.750 0.166 0.667 2
3.9.2 Satisfaction with standby service 4.333 0.730 0.169 0.476 2
3.10.1 Contract Integrity 4.524 0.602 0.133 0.571 2
3.10.2 Satisfaction with contract economy 4.476 0.512 0.114 0.476 1
3.10.3 PM Satisfaction in Contract 4.333 0.658 0.152 0.429 2
3.10.4 Satisfaction with contract indicators 4.429 0.676 0.153 0.524 2
3.10.5 Satisfaction with Contract evaluation 4.286 0.717 0.167 0.429 2
3.11.1 Satisfaction with reporting quality 4.524 0.512 0.113 0.524 1
3.11.2 Satisfaction with report completion rate 4.333 0.577 0.133 0.381 2
3.12.1 Satisfaction with operational retraining 4.190 0.814 0.194 0.429 2
3.13.1 Satisfaction with application retraining 4.286 0.717 0.167 0.429 2
3.14.1 Technical support 4.143 0.573 0.138 0.238 2
3.15.1 Scientific research cooperation 3.714 1.056 0.284 0.238 4
3.16.1 Probability of the same fault occurrence 4.524 0.602 0.133 0.571 2
3.16.2 Satisfaction with equipment Performance 4.476 0.512 0.114 0.476 1