1) Leaders and frontline clinical staff perceived the quality of care in the inspected area to be adequate, and, accordingly, no measures were initiated to improve care. | |
2) Leaders and frontline clinical staff perceived the quality of care in the inspected area to be inadequate and therefore initiated measures to improve care. | |
3) Leaders did not involve frontline clinical staff in assessing the quality of care in the inspected area and perceived the quality to be adequate on the basis of a review of written guidelines. Frontline clinical staff perceived the care to be inadequate and in need of improvement. No measures were initiated to improve care. |