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Table 2 Areas of intervention from the included studies

From: Patient feedback to improve quality of patient-centred care in public hospitals: a systematic review of the evidence

Target areas of intervention No. of studies & Quality assessmenta Nature and examples of the interventions
H M L NA
Communication [39, 42,43,44, 47, 67, 68, 70]
(n = 8)
2 1 5   Using slogans and acronyms to promote communication, interpersonal skills training for staff, set behavioural standards for staff and use of filmed patient and family experience interviews as communication education.
Professional practices (Continuity of care and care transitions) [37, 38, 44, 46, 47, 52, 55] (n = 7) 2   5   Reduce repetitive assessments by multiple staff, plan for diagnosis giving in a dedicated space and provide written and verbal discharge information to patients,
Responsiveness to patient (Respect for preferences and emotional support) [37, 41, 42, 45, 48, 50]
(n = 6)
  1 5   Introduction of hourly proactive nursing rounds and weekly senior executive rounds, provide telephone contact to nurses regarding health concerns and clinical leads to review information flow about patient care along the care pathway.
Patient education [42,43,44, 50] (n = 4)   1 3   Provide information pack and handouts on treatment options, care navigation and discharge processes to patient and families.
The physical environment
[43, 50] (n = 2)
  1 1   Made changes to floor coverings to reduce noise, creation of family rooms or quiet spaces in the hospitals
Improve use of feedback
[35, 54] (n = 2)
  1   1 Schedule meetings to discuss patient experience results and plan improvements and triangulate multiple sources of data to understand the feedback.
Quality improvement [43, 48]
(n = 3)
  2   1 Provide structure and support by the organisation for the identification and implementation of quality improvements and monitor quality improvements as part of staff performance assessment.
  1. aH high, M medium, L low, NA not accessed