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Fig. 1 | BMC Health Services Research

Fig. 1

From: Chronic patients’ satisfaction and priorities regarding medical care, information and services and quality of life: a French online patient community survey

Fig. 1

Respondents’ satisfaction and priorities regarding medical care. Figure 1 shows respondents’ expectations about medical care, crossing the mean satisfaction (range 0–5, 0 meaning not satisfied) and the priority mean rank (range 1–6, 1 meaning most important criterion). Both medians were used to create a matrix with 4 priority levels (level 1 meaning most important area). Items located in the red areas are the least satisfactory for patients. Items located in the darker areas of both the red and green areas are the most expected by patients. The 9 following items were displayed on the matrix: 1: availability and active listening from healthcare providers. 2: access to innovative drugs and medical devices. 3: access to coordinated and multidisciplinary care. 4: taking the patient’s opinion into account for the choice of treatment. 5: access to healthcare providers. 6: quality of infrastructure and services. 7: reputation of healthcare providers. 8: recommendation of the place of care by healthcare professionals. 9: recommendation of the place of care by relatives or other patients

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