Table 4 Differences regarding patient satisfaction between patients treated in 2013 and patients treated in 2015
Patient satisfaction variable | 2013 n = 108 | 2015 n = 108 | p |
|---|---|---|---|
A. Patient information and education | 7.47 | 7.98 | .013 |
B. Expectation management | 7.69 | 8.09 | .127 |
C. Alignment between both hospitals | 7.33 | 7.62 | .214 |
D. Communication with the GP (SJG Weert) | 7.24 | 7.77 | .086 |
E. Communication with the GP (Catharina) | 7.33 | 7.73 | .189 |
F. Duration to approach and pathway (SJG Weert) | 8.09 | 8.18 | .729 |
G. Duration to approach and pathway (Catharina) | 7.53 | 7.95 | .134 |
H. Quality of care (SJG Weert) | 7.95 | 8.46 | .007 |
I. Quality of care (Catharina) | 8.08 | 8.43 | .057 |
J. Admission and stay (SJG Weert) | 8.00 | 8.39 | .032 |
K. Admission and stay (Catharina) | 8.17 | 8.41 | .155 |
L. General mark (SJG Weert) | 7.80 | 8.29 | .007 |
M. General mark (Catharina) | 8.13 | 8.42 | .070 |
N. Personal contact between patient and physician (SJG Weert) | 7.90 | 8.32 | .024 |
O. Personal contact between patient and physician (Catharina) | 7.67 | 8.20 | .031 |