Skip to main content

Table 4 Measure of association between patient experience variables and socioeconomic status of outpatients

From: Impact of socioeconomic status on patient experience on quality of care for ambulatory healthcare services in tertiary hospitals in Southeast Nigeria

SES

Categories

Waiting Time

Chi-Square

Linear by Linear Association

≤10

> 10

Level of Education

No Formal Education

21a(38.9)

33a(61.1)

 

11.215[0.001]*

Primary Education

47 b(55.3)

38b(44.7)

Secondary Education

60c(58.3)

43c(41.7)

Tertiary Education

109d(65.7)

57 d(34.3)

Employment Status

Employed

102a(60)

68a(40)

6.358[0.95]

 

Not Employed

56 c(48.7)

59c(51.3)

Student

31a(63.3)

18a(36.7)

Retired

48 b(64.9)

26b(35.1)

Variable

Categories

OPD Environment

Chi-Square

Linear by Linear Association

≤15

> 15

Level of Education

No Formal Education

1 a(1.9)

53a(98.1)

 

2.337[0.126]

Primary Education

4a(4.7)

81 a(95.3)

Secondary Education

5a(4.9)

98a(95.1)

Tertiary Education

12a(7.2)

154a(92.8)

Employment Status

Employed

14a(8.2)

156a(91.8)

4.734[0.192]

 

Not Employed

4a(3.5)

111a(96.5)

Student

2a(4.1)

47a(95.9)

Retired

2a(2.7)

72a(97.3)

Variable

Categories

Quality of Doctors Services

Chi-Square

Linear by Linear Association

≤25

> 25

Level of Education

No Formal Education

5a(9.3)

49a(90.7)

 

0.246[0.62]

Primary Education

8a(9.4)

77a(90.6)

Secondary Education

6a(5.8)

97a(94.2)

Tertiary Education

13a(7.8)

153a(92.2)

Employment Status

Employed

13b (7.6)

157b(92.4)

6.706[0.082]

 

Not Employed

12c(10.4)

103c(89.6)

Student

6c(12.2)

43c(87.8)

Retired

1a(1.4)

73a(98.6)

Variable

Categories

Quality of care or Services by Nurses/other Medical Staff

Chi-Square

Linear by Linear Association

≤25

> 25

Level of Education

No Formal Education

3a(14.3)

18c(85.7)

 

7.132[0.008]*

Primary Education

5b(20.8)

19b(79.2)

Secondary Education

10b(19.6)

41b(80.4)

Tertiary Education

26c(38.2)

41a(60.3)

Employment Status

Employed

13a(20.3)

51a(79.7)

5.057[0.536]

 

Not Employed

17a(30.4)

39a(68.6)

Student

6a(40)

9a(60)

Retired

9a(31)

20a(69)

SES

Categories

Responsiveness

Chi-Square

Linear by Linear Association

≤50

> 50

Level of Education

No Formal Education

18a(33.3)

36a(66.7)

 

0.569[0.451]

Primary Education

33a(38.8)

52a(61.2)

Secondary Education

37a(35.9)

66a(64.1)

Tertiary Education

52a(31.3)

114a(68.7)

Employment Status

Employed

55a(32.4)

115a(67.6)

0.675[0.879]

 

Not Employed

42a(36.5)

73a(63.5)

Student

18a(36.7)

31a(63.3)

Retired

25a(33.8)

49a(66.2)

Variable

Categories

Overall Rating (%)

Chi-Square

Linear by Linear Association

≤70

> 70

Level of Education

No Formal Education

17a(31.5)

37a(68.5)

 

1.312[0.252]

Primary Education

32a(37.6)

53a(62.4)

Secondary Education

33a(32)

70a(68)

Tertiary Education

68a(41)

98a(59)

Employment Status

Employed

60b(35.3)

110b(64.7)

8.711[0.033]*

 

Not Employed

51c(44.3)

64c(55.7)

Student

21c(42.9)

28c(57.1)

Retired

18a(24.3)

56a(75.7)

  1. Each superscript letter denotes a subset of Variable categories whose row proportions do not differ significantly from each other at the .05 level, ()-%, [] - p-value
  2. *indicate significant difference