Impact of socioeconomic status on patient experience on quality of care for ambulatory healthcare services in tertiary hospitals in Southeast Nigeria

Table 3 Analysis of mean difference for patient’s experience variables scores among outpatients, along type of care (surgical and medical)

Variable	Service Type	Hospital			P-value	Remark	Overall
Variable	Service Type	FETHA	ESUTH	UNTH	P-value	Remark	Overall
Waiting Time	Medical	11.0^b ± 0.53	7.4^a ± 0.47	11.67^a ± 0.91	0.000	Significant	9.75^a ± 0.38
	Surgical	10.18^b ± 0.58	8.0^a ± 0.56	11.31^b ± 0.62	0.001	Significant	9.88^a ± 0.35
	p-value	0.290	0.417	0.749			0.801
OPD Environment	Medical	27.22^a ± 0.43	26.44^a ± 0.52	25.85^a ± 0.55	0.170	Insignificant	26.57^a ± 0.29
	Surgical	25.36^a ± 0.52	26.89^b ± 0.70	28.16 ^b ± 0.498	0.002	Significant	26.63^a ± 0.34
	p-value	0.007*	0.611	0.002*			0.885
Quality of Doctors’ care or Services	Medical	44.63^b ± 0.68	43.75^b ± 0.86	35.25^a ± 1.60	0.000	Significant	41.8^a ± 0.57
	Surgical	43.27^a ± 0.85	39.03^a ± 1.34	41.62^a ± 1.90	0.028	Significant	41.54^a ± 0.66
	p-value	0.216	0.004*	0.026*			0.761
Quality of care or Services by Other Medical Staff	Medical	22.71^a ± 1.17	22.4^a ± 1.13	19.23^a ± 1.63	0.142	Insignificant	21.62^a ± 0.78
	Surgical	21.64^b ± 1.01	16.47^a ± 1.81	20.88^b ± 1.90	0.065	Insignificant	20.60^a ± 0.82
	p-value	0.49	0.010*	0.513			0.371
Responsiveness	Medical	50.00^b ± 1.29	50.53^b ± 1.40	42.92^a ± 2.38	0.003	Significant	48.33^a ± 0.97
	Surgical	47.85^a ± 1.63	51.72^b ± 1.17	53.93^b ± 1.62	0.016	Significant	50.77^a ± 0.91
	p-value	0.302	0.515	0.000*			0.066
Overall Rating (in %)	Medical	78.37^c ± 1.14	74.53^b ± 1.22	68.43^a ± 1.58	0.000	Significant	74.30^a ± 0.79
	Surgical	74.85^b ± 1.29	70.89^a ± 1.68	76.96^b ± 1.51	0.020	Significant	74.31^a ± 0.86
	p-value	0.043*	0.041*	0.000*			0.993

Values are mean ± Standard Deviation. Mean values along the row (among the hospitals) with different alphabetical superscript indicates a significant different (p < 0.05), while the p-value of less than 0.05 indicates a significant difference between the hospital services (medical and surgical);
*indicate significant difference

ISSN: 1472-6963