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Table 2 Analysis of mean difference for patient’s experience variables

From: Impact of socioeconomic status on patient experience on quality of care for ambulatory healthcare services in tertiary hospitals in Southeast Nigeria

Variable

Hospital

FETHA

ESUTH

UNTH

p-value

Remark

Waiting Time

10.56b ± 4.96

7.67a ± 4.23

11.32b ± 5.73

0.000

Significant

OPD Environment

26.21a ± 4.42

26.64a ± 4.95

27.09a ± 4.10

0.285

Not Significant

Quality of Doctors Services

43.89c ± 7.04

41.63b ± 9.23

38.66a ± 9.74

0.000

Significant

Quality of care by Nurses/Other Medical Staff

22.04a ± 7.23

19.89a ± 6.60

19.95a ± 7.67

0.172

Not Significant

Responsiveness

48.83a ± 13.38

51.07a ± 10.86

48.82a ± 15.93

0.282

Not Significant

Overall Quality Rating (%)

76.46b ± 11.08

72.90a ± 11.89

73.00a ± 12.39

0.014

Significant

  1. Values are mean ± Standard Deviation. Mean values along the row with different alphabetical superscript indicates a significant different