Table 4 Extract from the report sent to one facility (Facility D)

“Several results of the study can explain the potential for improving safety culture: an inconsistent vision of safety that is not shared, especially between caregivers; the perception of a good level of safety in the facility by professionals noted in interviews which may lead to a reduced commitment to safety; various expectations expressed by caregivers toward their managers but not perceived by these latter (standardise the rules for patient admission, computerisation of handover and patient fields, more regulation of practices and guidance in case of conflict between patient safety and productivity, listening and attention). Both caregivers and managers perceived the need to have good working conditions. Better communication between managers and caregivers, and understanding caregivers’ expectations, could be useful in developing a safety culture.”