Table 3 Caregivers’ expectations of their managers (n = 21) and managers’ perceptions of these expectations (n = 44)

Caregivers and managers

▪ Provide satisfactory working conditions^a

▪ Enforce rules, check practices and correct deviations^a

▪ Organise health care

▪ Acknowledge and value the work done by teams

▪ Transmit information and promote training

▪ Understand and spend time in the field

▪ Listen and take into account the opinions of caregivers

▪ Provide support in case of difficulty

Only caregivers

▪ Organise time to talk about safety issues

▪ Encourage the implementation of preventive risk management approaches rather than reactive approaches

Only managers

▪ Promote adverse event reporting

▪ Implement effective corrective actions

▪ Involve caregivers in projects

▪ Clearly define jobs

▪ Communicate with senior management

▪ Implement changes