Assessment of caregiver expectations of physician communication in a pediatric setting

Table 5 Caregiver Outcomes by Selected Demographics*

Caregiver Demographic	Communication Specific PSQ-18 Score	Instruction Recall
Caregiver Demographic	(Average ± STD)	(Average % ± STD)
No College Degree
Expectation Met/Exceeded	4.95 ± 0.11	72% ± 0.030
Expectation Not Met	4.07 ± 0.73	58% ± 0.39
p-value	< 0.01	0.41
College Degree
Expectation Met/Exceeded	4.86 ± 0.32	75% ± 0.32
Expectation Not Met	3.97 ± 0.96	58% ± 0.32
p-value	< 0.01	0.24
White
Expectation Met/Exceeded	4.91 ± 0.26	78% ± 0.28
Expectation Not Met	4.30 ± 0.64	60% ± 0.39
p-value	< 0.01	0.31
non-White
Expectation Met/Exceeded	4.91 ± 0.23	62% ± 0.42
Expectation Not Met	4.02 ± 0.66	53% ± 0.38
p-value	< 0.01	0.63

* When looking at the cohort as a whole (n = 97), caregivers whose communication expectations were exceeded had significantly higher recall percentage of physician instructions compared to caregivers whose communication expectations were just met (85% vs 59%, p < 0.01) and not met (85% vs 56%, p = 0.04)

ISSN: 1472-6963