From: Assessment of caregiver expectations of physician communication in a pediatric setting
Communication Specific PSQ-18 Statements | Average Score ± STD |
---|---|
Greeting you warmly; calling you by the name you prefer; being friendly; never crabby or rude | 4.66 ± 0.68 |
Treating you like you’re on the same level; never ‘talking down’ to you or treating you like a child | 4.64 ± 0.84 |
Letting you tell your story; listening carefully; asking thoughtful questions; not interrupting you while you’re talking | 4.66 ± 0.74 |
Showing interest in you as a person; not acting bored or ignoring what you have to say | 4.68 ± 0.65 |
Encouraging you to ask questions; answering them clearly; never avoiding your questions or lecturing you | 4.69 ± 0.65 |
Using words you can understand when explaining your problems and treatment; explaining any technical medical terms in plain language | 4.70 ± 0.63 |
Overall Average Score | 4.67 ± 0.62 |