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Table 4 Average Scores of Communication Specific PSQ-18 Statements (n = 97)

From: Assessment of caregiver expectations of physician communication in a pediatric setting

Communication Specific PSQ-18 Statements

Average Score ± STD

Greeting you warmly; calling you by the name you prefer; being friendly; never crabby or rude

4.66 ± 0.68

Treating you like you’re on the same level; never ‘talking down’ to you or treating you like a child

4.64 ± 0.84

Letting you tell your story; listening carefully; asking thoughtful questions; not interrupting you while you’re talking

4.66 ± 0.74

Showing interest in you as a person; not acting bored or ignoring what you have to say

4.68 ± 0.65

Encouraging you to ask questions; answering them clearly; never avoiding your questions or lecturing you

4.69 ± 0.65

Using words you can understand when explaining your problems and treatment; explaining any technical medical terms in plain language

4.70 ± 0.63

Overall Average Score

4.67 ± 0.62