Table 3 Categorisation of staff descriptions of what happened after the 283 incidents
Subcategory (number of descriptions) | Category | Main area |
|---|---|---|
Talking with colleagues(/superiors) (107) | Support to the staff involved | Support to staff and/or organisational and administrative measures taken |
Professional guidance (9) | ||
Talking with family member/s (3) | ||
Contact with trade union (1) | ||
New working strategies (31) | Organisational and technical measures taken | |
Measures regarding alarms/equipment (10) | ||
Temporary reinforcement of staff (8) | ||
Removing/restoring facilities/furniture (5) | ||
Staff moved/fired (4) | ||
Documentation/reporting to authorities (39) | Reporting the incident | |
Reporting to the police (24) | ||
Increased stress levels/sleep problems (72) | Psychological effects on staff | Psychological and physical impact on staff |
Fear (47) | ||
Increase in caution among staff (19) | ||
Reduced confidence in the staff (9) | ||
More tight-knit staff groups (5) | ||
Reflections on the incident (12) | Thoughts about the incident | |
Powerless/exhausted/offended (11) | ||
Empathy for the patient (10) | ||
Bodily pain (29) | Physical damage to staff and their property | |
Bodily harm (25) | ||
Broken glasses/personal belongings (2) | ||
Talking to the patient/co-patients (33) | Measures related to the patient/s and patient concerns | Consequences and concerns among patients and staff |
Changing ways of working with patient (29) | ||
Patient transfer (15) | ||
Medical assessment/medication (11) | ||
Anxiety of co-patients (11) | ||
Discharge from ward (4) | ||
Staff dissatisfied with management (24) | Other effects described | Â |
Trial (6) | ||
Continuous threats (4) |