Table 4 Patient-centredness domain indicators in rural and urban China
Patient-centredness indicator | Overall | Urban (Ref) | Rural | AOR* (95% CI) |
|---|---|---|---|---|
Outpatient | ||||
Prompt attention | 81.8 | 77.1 | 85.6 | 1.69 (1.16, 2.44) |
Respect | 85.7 | 83.9 | 87.0 | 1.67 (0.93, 1.77) |
Clarity of communication | 80.4 | 80.0 | 80.7 | 0.98 (0.73, 1.31) |
Involvement in decision making | 77.7 | 76.9 | 78.3 | 1.16 (0.84, 1.61) |
Confidentiality | 77.5 | 77.6 | 77.4 | 1.12 (0.82, 1.53) |
Choice of provider | 84.2 | 82.7 | 85.4 | 1.29 (0.89, 1.86) |
Facility cleanliness | 79.8 | 78.7 | 80.6 | 1.11 (0.77, 1.61) |
Satisfaction | 86.1 | 83.8 | 87.9 | 1.53 (1.05, 2.21) |
Condition improved | 90.0 | 89.6 | 90.4 | 1.24 (0.63, 1.89) |
Outcome expected (%) | 90.6 | 90.1 | 91.0 | 1.30 (0.83, 2.04) |
Inpatient | ||||
Prompt attention | 80.6 | 73.8 | 87.1 | 2.56 (1.53, 4.29) |
Respect | 82.0 | 77.1 | 86.8 | 2.15 (1.23, 3.77) |
Clarity of communication | 78.8 | 72.5 | 85.0 | 2.28 (1.27, 4.11) |
Involvement in decision making | 72.8 | 66.2 | 79.2 | 2.28 (1.39, 3.74) |
Confidentiality | 75.9 | 71.7 | 79.9 | 1.78 (1.12, 2.83) |
Choice of provider | 80.6 | 76.9 | 84.2 | 1.76 (1.04, 2.99) |
Facility cleanliness | 79.0 | 74.6 | 83.3 | 1.97 (1.24, 3.14) |
Satisfaction | 82.0 | 76.3 | 87.2 | 1.81 (1.16, 2.84) |
Condition improved | 92.6 | 91.7 | 93.5 | 1.31 (0.73, 2.35) |
Outcome expected (%) | 88.0 | 85.0 | 90.7 | 1.73 (1.03, 2.90) |