Table 3 Overview of the content analysis of AVRre trial participants’ reactions about the 24/7 telephone hotline
Patient reactions about the 24/7 telephone hotline | |
|---|---|
Code | Patient_Hotline_Safe |
Category | Patient’s experience of safety |
Theme | 24/7 hotline telephone service made them feel safe |
Overarching theme | Continuum of care |
Code | Patient_Hotline_Satisfaction |
Category | Patient’s experiences with 24/7 hotline service |
Theme | I was treated professionally by staff of the hotline service |
Overarching theme | Individualized care |
Code | Patient_Hotline_Need |
Category | Post-discharge service |
Theme | I want easy access to health information after hospital discharge |
Overarching theme | Information needed for the early rehabilitation phase |