Facilitators of and barriers to reducing thirty-day readmissions and improving patient-reported outcomes after surgical aortic valve replacement: a process evaluation of the AVRre trial

Table 2 Patient self-report on the 24/7 Hotline in the AVRre trial

	To what degree was you satisfied with using the phone-support for information?	To what degree did you feel safety by having access to phone-support?	To what degree do you think this phone-support was a good offer?
In very large extent, N (%)	21 (38)^a	30 (51)^e	37 (64)^h
Largely, N (%)	11 (20)^b	20 (35)^f	15 (27)ⁱ
To some extent, N (%)	10 (18)^c	7 (11)^g	3 (4)^j
To a small degree, N (%)	1 (2)	–	1 (2)
Not at all, N (%)	1 (2)^d	–	–
Not applicable, N (%)	13 (20)	2 (3)	2 (3)

Examples of AVRre trial participants subjective statements connected to their assessments (AVRre trial, Aortic Valve Replacement readmission trial):
^aI have to say that the follow-up after discharge was shamefully bad, I got the best help and clearest answer from your Hotline!
^bThank you for saving my life. Without the Hotline, I think I would have died if you had not referred me to the hospital
^cI think my questions should have been answered by a Cardiologist and not by surgical personnel when I used the Hotline
^dThe person I communicated with had less knowledge
^eI called when I felt I needed to
^fHaving the opportunity to call whenever I wanted made me feel safe
^gIt was like taking Diazepam to know that I could call
^hI hope this will be a permanent offer in the future
ⁱI could just call the Hotline if I wondered about anything
^jI am satisfied with the opportunity to use the Hotline if necessary

ISSN: 1472-6963