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Table 3 General attitudes and standard scale measures by response to medical dispute

From: Violence against healthcare workers and other serious responses to medical disputes in China: surveys of patients at 12 public hospitals

Mean (Standard Deviation)Lower-level Response (n = 3059)Higher-level Response (n = 2497)pNon-violence (n = 5473)Violence (n = 83)p
Attitudes
 Satisfaction with Life3.52 (0.77)3.44 (0.79)***3.49 (0.78)3.16 (0.90)**
 Perceived Importance of Health4.10 (0.74)4.10 (0.74) 4.10 (0.74)3.92 (0.83)*
 General Optimism about Life3.80 (0.72)3.78 (0.74) 3.79 (0.73)3.65 (0.82)
Trust and Quality Scales
 WFPTS3.39 (0.65)3.29 (0.68)***3.35 (0.67)2.96 (0.67)***
 ITS2.69 (0.36)2.65 (0.37)***2.68 (0.36)2.53 (0.44)**
 SERVQUAL3.70 (0.57)3.64 (0.57)***3.68 (0.57)3.36 (0.65)***
  1. “†” p < .10, * p < .05, ** p < .01, *** p < .001. All items in this table were measured on a scale from 1 to 5, with 1 as the worst state of being, and 5 as the best state of being. The p-values in Table 3came from the two-sample t-test. [Abbreviations] WFPTS Wake Forest Physician Trust Scale, ITS Interpersonal Trust Scale, SERVQUAL Service Quality Scale
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