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Table 3 General attitudes and standard scale measures by response to medical dispute

From: Violence against healthcare workers and other serious responses to medical disputes in China: surveys of patients at 12 public hospitals

Mean (Standard Deviation)

Lower-level Response (n = 3059)

Higher-level Response (n = 2497)

p

Non-violence (n = 5473)

Violence (n = 83)

p

Attitudes

 Satisfaction with Life

3.52 (0.77)

3.44 (0.79)

***

3.49 (0.78)

3.16 (0.90)

**

 Perceived Importance of Health

4.10 (0.74)

4.10 (0.74)

 

4.10 (0.74)

3.92 (0.83)

*

 General Optimism about Life

3.80 (0.72)

3.78 (0.74)

 

3.79 (0.73)

3.65 (0.82)

Trust and Quality Scales

 WFPTS

3.39 (0.65)

3.29 (0.68)

***

3.35 (0.67)

2.96 (0.67)

***

 ITS

2.69 (0.36)

2.65 (0.37)

***

2.68 (0.36)

2.53 (0.44)

**

 SERVQUAL

3.70 (0.57)

3.64 (0.57)

***

3.68 (0.57)

3.36 (0.65)

***

  1. “†” p < .10, * p < .05, ** p < .01, *** p < .001. All items in this table were measured on a scale from 1 to 5, with 1 as the worst state of being, and 5 as the best state of being. The p-values in Table 3came from the two-sample t-test. [Abbreviations] WFPTS Wake Forest Physician Trust Scale, ITS Interpersonal Trust Scale, SERVQUAL Service Quality Scale