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Table 1 Data Collection and Sources

From: Exploring hospital certification processes from the certification body’s perspective - a qualitative study

  Data collection Auditors Location/organization Duration
1. stage Non-participant observations of three separate conformity assessments (ISO 9001:2008 certifications) Auditor 1:
lead auditor (in training)
Clinic for internal service 2 days (about 15 h.)
Auditor 2:
lead auditor (5–10 years auditor experience)
Full hospital 3 days (about 22 h.)
Auditor 3:
lead auditor (independent subcontractor, > 20 years auditor experience)
Emergency department 3 days (about 22 h.)
2. stage Semi-structured interviews Auditors 1, 2 and 3 Auditors 1 and 3:
The central office of the certification body
Auditor 2:
By telephone
45–75 min per interview