Table 1 Data Collection and Sources
Data collection | Auditors | Location/organization | Duration | |
|---|---|---|---|---|
1. stage | Non-participant observations of three separate conformity assessments (ISO 9001:2008 certifications) | Auditor 1: lead auditor (in training) | Clinic for internal service | 2 days (about 15 h.) |
Auditor 2: lead auditor (5–10 years auditor experience) | Full hospital | 3 days (about 22 h.) | ||
Auditor 3: lead auditor (independent subcontractor, > 20 years auditor experience) | Emergency department | 3 days (about 22 h.) | ||
2. stage | Semi-structured interviews | Auditors 1, 2 and 3 | Auditors 1 and 3: The central office of the certification body Auditor 2: By telephone | 45–75 min per interview |