From: Patients’ satisfaction with clinical Laboratory Services in Public Hospitals in Ethiopia
Satisfaction Characteristics | Number (%) | ||
---|---|---|---|
Dissatisfied | Neutral | Satisfied | |
Cleanness of waiting area | 302(12.6) | 599(25) | 1498 (62.5) |
Adequacy of sitting arrangement in the waiting area | 599 (24.9) | 718 (29.9) | 1082 (45.1) |
Availability of lab staffs on working hours at the reception area | 153 (6.4) | 393 (16.3) | 1853 (77.3) |
Provision of clear orientation during arrival time at sample collection area, why they are coming to the laboratory | 636 (26.51) | 711 (29.6) | 1052 (43.89) |
Courtesy/respect of the laboratory personnel | 206 (8.6) | 578 (24.1) | 1615 (67.3) |
Provision of clear information where, when & how much the specimen has been collected (e.g. stool, urine, sputum …) (n = 1788) | 318 (17.8) | 569 (31.8) | 901 (50.4) |
Accessibility of the latrine to collect stool and/or urine specimens (n = 1745) | 362 (20.74) | 0 | 1383 (79.26) |
Cleanliness of latrine | 824 (47.3) | 425 (24.4) | 496 (28.3) |
Provision of clear information where and when you receive a laboratory report | 499 (20.8) | 761 (31.7) | 1139 (47.5) |