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Table 2 Participants’ satisfaction level with different laboratory services at selected public hospitals in Ethiopia, November 2017

From: Patients’ satisfaction with clinical Laboratory Services in Public Hospitals in Ethiopia

Satisfaction CharacteristicsNumber (%)
DissatisfiedNeutralSatisfied
Cleanness of waiting area302(12.6)599(25)1498 (62.5)
Adequacy of sitting arrangement in the waiting area599 (24.9)718 (29.9)1082 (45.1)
Availability of lab staffs on working hours at the reception area153 (6.4)393 (16.3)1853 (77.3)
Provision of clear orientation during arrival time at sample collection area, why they are coming to the laboratory636 (26.51)711 (29.6)1052 (43.89)
Courtesy/respect of the laboratory personnel206 (8.6)578 (24.1)1615 (67.3)
Provision of clear information where, when & how much the specimen has been collected (e.g. stool, urine, sputum …) (n = 1788)318 (17.8)569 (31.8)901 (50.4)
Accessibility of the latrine to collect stool and/or urine specimens (n = 1745)362 (20.74)01383 (79.26)
Cleanliness of latrine824 (47.3)425 (24.4)496 (28.3)
Provision of clear information where and when you receive a laboratory report499 (20.8)761 (31.7)1139 (47.5)