Key Suggestions | Collaborative Model (Nā=ā5) | Centralized Model (Nā=ā5) |
---|---|---|
Engagement | ||
āObtain strong leadership support and buy-in at health plan level at the onset | X | X |
āMake sure to have all the appropriate health plan leaders/staff involved early in planning process | X | X |
āMake sure clinics and provider groups are onboard & engaged as partners early on in planning process | X | X |
āDetermine best way to engage and partner with vendors | X | X |
Planning | ||
āDevelop a timeline/allow for at least 6āmonths of planning prior to implementation to work out complexities | X | X |
āEnsure adequate staffing at health plan level to execute program, including a designated project manager | X | X |
āEnsure all staff are aware of the program and there is adequate staffing for taking member calls, checking that returned kits are properly labeled, etc. | X | X |
āIdentify resources to pay for kits, mailings, reminders, etc. | X | X |
āEstablish clear and adequate oversight with vendors | X | X |
āDetermine early on the return on investment model to evaluate the program | Ā | X |
Member Eligibility | ||
āOutreach methods (mail, reminder calls, etc.) should match the patient population being targeted | X | Ā |
āScrub (clean) the list prior to mailing and remove those already screened, not established at a clinic, no address, or not a good candidate | X | Ā |
āIf opt-out approach is offered or requested, extra time will be needed to take out certain populations for provider groups/clinics | Ā | X |
FIT Mailing/Tracking/ Processing | ||
āDevelop data tracking spreadsheets and a reporting infrastructure | X | Ā |
āMake sure to have process for ensuring FIT kits are labelled correctly so they are processed | X | Ā |
āHave health centers/clinics use same FIT to reduce complexities | X | Ā |
āAccess or create a tool that will allow for standing orders so health plan can order kits | Ā | X |
āTrack ongoing challenges to rectify any barriers to make the process more efficient | Ā | X |