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Table 3 Summary of themes considering healthcare practitioner and service user perspectives

From: Exploring the incidence of culturally responsive communication in Australian healthcare: the first rapid review on this concept

 Sub-themePerceptions of healthcare practitionersPerceptions of service users
Required characteristics of the healthcare practitioner communicatorReflexivity[12, 28, 36,37,38,39,40,41, 44, 45, 50][27]
Flexibility[28, 37, 41, 45][44]
Self−/other-awareness[28, 36, 37, 40] 
Respectful[12, 38, 40, 48][12, 34, 35, 42, 44]
Trustworthy [27, 34, 44]
Honest and transparent[37, 38][34, 38, 42, 44]
Non-judgemental[37, 38][27, 35, 38]
Willing to learn[12, 32, 33, 40, 41, 46][44, 46]
Required foundational communication skillsAbility to listen[32, 41][27, 34, 35, 42,43,44]
Checking understanding[32, 33, 40][27, 44]
Inclusion and/or acknowledgement of family[41][34, 38, 50]
Use of simplified, inclusive language[12, 38][27, 30, 34, 38, 42, 44]
Required contextual factorsDiversity in staff[26, 28, 29, 37, 40, 46][29, 30, 46]
Access to culturally appropriate resources and literature[29, 32, 38, 40, 41, 49][34, 38, 50]
Availability, quality and use of interpreter services[12, 26, 28, 41, 46, 50][12, 34, 46]